Insurance claim problems

My friend was involved in an accident after another car hit him from behind. The driver took full responsibility and his insurance company gave him a van on lease. However, now the insurer want to take...

Insurance claim questions

Recently someone crashed into my car, which was parked on a residential street while I was at work. My insurer says there should be no dispute and it was not my fault. Because I do not have comprehensive...

Fighting a false insurance claim - what should I do?

Someone has claimed that I rolled back into them at traffic lights but I thought they had bumped into me from behind. At the time I got out of my car and looked at both cars, I couldn't see any damage,...

How did thieves get into my Mercedes CLS?

I own a Mercedes-Benz CLS, which was broken into by thieves and had sports equipment stolen from the boot. The problem I have is there’s no physical evidence of a break in, which means the insurer will...

Insurance company has written off my car - can I demand its repair?

My car was damaged by another driver who immediately admitted liability. His insurers have taken on the claim but the repairs to my car cost more than they say it's worth. I've had the car from new and...

Insurer won't write off car after heavy crash - what are my options?

My 2013 Ford Focus was hit by another driver at 40mph. The accident wasn't my fault and damage is severe, with the insurer saying the car will cost at least £6000 to fix. I bought the car just eight months...

Can I challenge an insurance claim?

Our daughter accidentally hit our neighbour’s car during a parking manoeuvre. The neighbour in question witnessed the low speed ‘bump’ and claims their car is now dented. I have looked at the damage and...

Driver denying liability after hitting my car - what are my options/

My car was damaged recently after another motorist reversed into it in a car park. The driver admitted liability at the scene and we exchanged insurance details. However, now he has changed his story and...

Being sued following a road accident - shouldn't my insurance company deal with this?

I had a minor accident 10 months ago. It was my fault and my insurance company appeared to have sorted it out with no issues. However, I have just received a court summons to pay the other party's car...

Broken exhaust on Mercedes SLK - what's the cheapest fix?

My wife drives a 2004 Mercedes-Benz SLK 200, with 73,000 miles on the clock. It is in decent condition, but last week my wife ran over a gate closing device and damaged the exhaust. The whole exhaust has...