Is it normal insurance practice to get a claimant to go round to a third party's house to obtain a telephone number?

My daughter was an innocent party in an accident in a car park. A car reversed into her new car causing cosmetic damage. The other driver accepted liability at the scene and gave my daughter their details....

Our car was written off - can we claim for the roof bars we've had to replace?

We had our car written off (not our fault) and had to buy a new one. We use a roof box when we go on holiday each year and so I had to buy new roof bars as the new car has a different type of roof rail....

I've damaged my car door - should I claim against my insurance or pay for the repair myself?

I have damaged my passenger side door reversing into my drive. The car is worth around £23k, it is on a PCP deal and I don’t give the car back for another three years. The excess on my insurance is £350,...

Can one report an incident to the insurance company without making a claim?

Can one report an incident to the insurance company without making a claim? And if so, is there a time limit?

An accident claims company keeps phoning - are they breaking data protection law?

Six months ago my wife had a minor accident (nobody else involved) which resulted in an insurance claim. Over the past couple of weeks we have received several calls from an organisation calling itself...

I hit a deer - why is this classed as an 'at-fault' claim by my insurance?

I had to misfortune to hit a deer. It was early morning and there were no warning signs - the deer simply jumped over a hedge and collided with my car. There was extensive damage and my insurance company...

Insurer is trying to low-ball my claim, what are my rights?

My car was declared a Category N write-off following an incident for which the other party admitted full liability. I disputed a first phoned offer from his insurer and immediately emailed them with six...

How do I contest what I believe to be a false injury compensation claim?

I was involved with a car accident where I turned out of a junction at the same time as another car turned on the opposite side of the road. I hadn't seen the car until the impact and it seems I am the...

I had an accident in France but am getting nowhere with my claim - what can I do?

I had a car accident in France in August. A lady drove into the back of my car. I was only third party covered on my insurance so am using a no win no fee company to chase my claim in France. The French...

A driver hit my daughter's car and then gave false details - what can we do?

My daughter was recently rear ended by a car when she was stopped at red traffic lights. The young man gave her his insurance and contact details, which turned out to be false. She did get the registration...