What is the point in the Motor Ombudsman?

My daughter had a 2016 Nissan Juke that went into a Nissan dealership for a fault. They handed the car back and it would not start, so they asked us to leave it with them. They replaced an ECU and charged...

Can I reject a car with an air con leak?

I purchased a used car from an independent dealer. The same day we noticed water coming from underneath the glove compartment, entering the passenger footwell (air conditioning leak). Am I within my rights...

My insurance has been cancelled - what are my rights?

Until recently I was the proud owner of a high value factory built trike, a 2018 Rewaco. Sadly, my trike suffered a major fire while riding on the motorway. I got it onto the hard shoulder without injury,...

Is the buyer responsible for noticing damage on a used car?

I've bought a car from a used car branch of a main dealer. I think they put their trade-ins through this branch if they're not quite up to dealership standard. They claim to sell cars at a price that reflects...

Can we reject a Mazda 3 for a DPF issue?

Four months since buying a 2014 Mazda 3 2.2-litre diesel and on the day of collection the DPF warning light came on. The garage has attempted to repair this but after several attempts the issue remains....

The car I recently purchased has several faults - what are my rights?

We’ve purchased a 2019 Nissan Qashqai and in the 10 days we've had it we've had a number of problems with it. We had tyre pressure warning light come on within 30 minutes of collecting the car and found...

The infotainment in my new lease car is intermittently faulty. What are my options with the leasing company?

I have a 2021 Seat Leon FR Sport. It was leased in April. It seems to have developed a number of faults all connected to the infotainment and SOS function. The infotainment system often hangs on a 'please...

I bought a unsatisfactory, faulty car and the dealer won't give a full refund. What next?

I bought a 2006 BMW E46 2.0-litre diesel convertible on 13 May for £2700. It'd done 105,000 miles. I bought it in Birmingham, I live in Shropshire. On the drive home, it was clear that between 1200 and...

A used car we just bought is faulty but the seller won't help. What do we do?

My niece just bought a 2005 Volkswagen Golf for £1000. After a week, it needs a new camshaft and clutch plate. This is her first car so she can take her driving test, but the seller doesn’t want to know....

What do you think about buying a secondhand 2009 Honda Jazz automatic?

How would you rate a 2009 Honda Jazz automatic with 30,000 miles on the clock. It's being sold for £3750.