Personal Injury claim after claimant's insurance company admitted liability

My wife car was struck heavily from behind, causing it to be off the road and requiring around £7000 in repairs. The other driver's insurance company contacted my wife by phone before she had even got...

My accident repair is not good enough

I had a light accident in my Jeep in a tight country lane, and the damage was restricted to the rear o/s door. After insurance company issues, the car was delivered to their preferred repairer. All well...

Bogus collision driver is trying to scam money out of me

Last night I drove very close to a 2001 Peugeot 306 in my Volkswagen T4 at around 3-5mph on a petrol station forecourt. I avoided it altogether, but the inebriated passenger got out and started ranting...

Timescale for damage assessment by insurers

My daughter's 11 year old car was run into over five weeks ago. The impact was so severe the rear valance was embedded in the rear tyres, the bumper and tailgate crushed, the C-post and front and rear...

Can the insurance company double my premium because my payout was late?

My son recently purchased his first car which was written off three weeks later in a collision which was judged as equally shared responsibility. He was quoted an additional £30 as an in-year policy amendment...

A cyclist is claiming against me for injury

About 2 years ago I was heading out of a cul-de-sac onto a dual carriageway. Just before the dual carriageway is a cycle path. A cyclist crossed his give way lines and went into the side of my car. The...

Can I insist the insurer replaces certain parts?

My car (2012 Mercedes-Benz E250 CDI - 4000 miles on clock) was swamped whilst travelling on a flooded road. My car insurers have agreed to pay for a new engine. The Mercedes authorised repair garage wants...

Accident management company provided a Mercedes credit hire car - is this normal?

A friend of mine was involved in an accident last week. She was stationary in a line of traffic when an elderly gentleman ran into the back of her car, resulting in a domino effect with another three cars...

Who should we contact first after an accident - our insurance company or Honda Happiness?

We have a new Honda Civic with Honda Happiness cover but the car is insured with LV. I asked LV who we should contact first in the event of an accident and they said that if we used the Honda cover they...

Was I right to refuse a hire car from my insurance company?

Last Tuesday a lady in an automatic Golf rammed me when I was stationary, I think owing to your frequently-mentioned habit of pressing the wrong pedal. There was a lot of damage to my car, but she drove...