I've been involved in a non-fault accident. Should I use the other party's insurer's 'Accident Assistance' service?

I have been involved in an accident which has left my vehicle badly damaged, but usable. The other party (farm tractor and trailer) suffered no damage, but his trailer caught my rear driver's side wheel...

Following a motorway crash in my partner's car, are we being targeted by accident management companies?

I am the named driver on my partner's fully comprehensive policy. I was driving her car yesterday and was involved in a motorway crash. My partner's insurance company rang her and insisted she make a claim...

Avoiding a financial crash

You should be aware that the passing on of confidential information to ‘accident management’ specialists is rife amongst insurers and garages. As soon as the accident comes in the staff pass the info...

I'm being offered a replacement vehicle while my Honda Accord is repaired. Should I accept it?

My 05 Honda Accord Estate CDTi was recently badly damaged by another driver while it was legally parked and unattended. My insurance company are almost certain the other driver's insurer will concede fault...

How did an accident claim company get hold of our details?

Ever since I had a no-fault accident in early 2009, when a trailer towed by a Land Rover skidded on ice and hit my stationary car, I have been subject to at least one call a month from companies encouraging...

Should I trust an accident management company to handle my insurance claim?

Recently, someone drove in to the back of my car. I then phoned to claim repairs through my insurance company. Apparently they then refer all claims and car hire to an accident management company. A couple...

Will I incur costs for a credit hire car if I dispute the valuation of my damaged car following an accident?

My 2004 SEAT Altea 1.6 Stylance was written off in a rear end shunt. My insurance company agreed I am not to blame. They have valued the car at £5100, which is less than What Car? says I can buy one from...

Why do insurance companies pressurise car accident victims to accept courtesy cars and initiate personal injury claims?

On the A12 last Saturday a car violently braked in the outside lane in front of me at about 70mph. I managed to stop in time, but the car behind hit me and pushed me into the car in front that had caused...

…waiting to happen

When I purchased my Mercedes B200 CDI the dealer recommended joining an Accident Management Scheme approved by the manufacturers. They said, in case of an accident, the car would be towed away and my worries...

Honesty is the Best policy

In the early hours one morning last week, my driver's side mirror was clipped and damaged by a passing car while I was in a roadside shop picking up a paper. The driver of the car not only stopped but...