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• Hyundai Santa Fe - Consumer righs 5 Aug 2015 (Forum)
  of approx £5000.  I sent the details to the dealer who to be honest didn't want to know.  I've followed the process via the consumer rights website and today received a letter stating that as I did not pull onto the hard shoulder immediately as per the owners guide I am responsible
• Volvo C30 - Volvo c30 broken from dealers 18 Sep 2014 (Forum)
  I bought a 2010 volvo c30 with 37k miles 2 months ago and It has broken down. On top of this it won't even start. I've been reading up on my rights and i have compiled an email ready to send to the dealer incase they try to fob me off.  Is it the dealers responsibility to come
• Corsa D - Dealer or Trader? 24 Jun 2017 (Forum)
  Hello hello.. I baught a - now faulty - car 10 days ago, from https://www.yell.com/biz/fmr-used-cars-uk-nottingham-8840929/ and have an invoice stamped 'sold as seen'. I understand the consumer rights act 2015 can certainly overrule that stamp if he is a dealer... But how do I
• Renault kadjar - Turbo failure on low mileage car Consumer rights? 16 Sep 2023 (Forum)
  .    This is something I read on Graham Hills blog. It was posted in 2014 so he refers to the Sales of goods act which changed a year later to Consumer rights act 2015. You can Google it which is interesting.  In the car industry I would suggest that 95 times out of a 100 the ‘goodwill
• Mazda - 2012 - Used Car - Consumer Rights - how long for a repair? 10 May 2016 (Forum)
  .  What are my consumer rights? Is there a maximum amount of time, they can take? I was not happy, they are fitting not fitting original Mazda parts, as I was hoping to buy Mazda warantee. It could scupper my plans, if there are non-Mazda parts in the car. I guess, I would have to buy a warantee
• Mitsubishi L200 - New L200 Barbarian - rejecting under consumer act 29 Apr 2016 (Forum)
  regulated so I cannot complain to FOS. They have pointed me towards the Finance and Leasing association but I am unsure if this is the right next step. My limit understanding is I want to reject the vehicle as not being fit for purpose under the consumer goods act. Who do I turn to help enforce
• Advice on Small Claims Process 5 Oct 2021 (Forum)
  to request a repair/refund under the Consumer Rights Act (recorded delivery), and all I've had in response is intimidation attempts or just ignoring letters. I'm at the point where I'm about to start a small claims process but before doing this I thought it would be a good idea to seek advice from people
• Vauxhall Antara - Bought used car without warranty - Advice please 5 Aug 2020 (Forum)
  and the part comes at a cost, it's an expensive fix. Can anybody advise on where I stand as a consumer and if I have a right to return the vehicle? I've got it booked in on Friday for a check over at a local garage. Should I wait until I get their verdict before contacting the dealership, or is it best
• Toyota Carina E (1992 - 1997) - 92 2.0 Engine performance 9 Feb 2008 (Forum)
  Hi I have a Toyota Carina 1992 it?s a 2.0 L petrol engine and it?s Automatic. The Car has a small problem the car starts and drive all right but when you go on the Motorway or a high way it doesn?t pull all right, the engine revs up. but I can see the engine struggles to pull in the motorway
• CVT transmission failure 21 Dec 2019 (Forum)
  all affected peoples consumer rights by supplying parts that are not of a satisfactory quality? According to online information the manufacturer has already been found guilty in a foreign court of law to have provided CVT transmission to consumers with known defects. If all effected
• MINI Countryman cooper D 4WD - Transfer box 11 Jan 2018 (Forum)
  ? The reason consumers write to HJ is for advice as they know little about the mechanics and their consumer rights which is reflected through this forum. I appreciate that sometimes the full letter to HJ is sometimes not published in full!
• Renault Clio - Consumer act 2015, refund due to fault 18 Aug 2017 (Forum)
  Decided to move this issue from technical to legal due to falling into the consumer act 2015. To cut a long story short, the pre reg Clio that I bought has been loosing coolant since I took delivery of the car in march, my local Renault service department was unable to find the fault
• Mobile phone purchase - 02 shop in Tesco no consumer rights 10 Jan 2013 (Forum)
  Be warned ! Do not buy a mobile from tesco 02 store If you buy a mobile phone from an 02 shop in a tesco store you are not entitled to the same good...
• Kia Rio - Cylinder Head Gasket - 5 months after purchase 3 May 2023 (Forum)
  my rights under the Consumers Rights Act 2015.
• Cazoo - as Buyer isolating 22 Dec 2020 (Forum)
  if there isn't one of their service centres anywhere near and you need a warranty / consumer rights repair? I've read the Trustpilot reviews for Cazoo - very very few bad but then they are very bad....  
• Nissan X Trail 2003 - Broken Cam Chain 2 weeks after purchase 9 Aug 2013 (Forum)
  Hi, If anyone can advise what my consumer rights I have it would be much appreciated. Basically purchased a Nissan X Trail from a dealer, the car is 10 years old.  Came with 3 month warranty but only up to a value of £1000. Literally 2 weeks to the day
• Jeep Cherokee - Consumer rights with used car? 14 Feb 2015 (Forum)
  I had signed that warranty I was under the impression that the garage would meet 100% costs under my consumer rights that the vehicle was not as described. I asked the salesman to confirm again that it had a service before being sold to us and he said yes. He then told me that he could not deal
• Honda CR-V - Ripped Off 1 Jun 2015 (Forum)
  for it this way as well as by cash. I understand they are jointly liable under the consumer credit act for the full amount. Is that right? Any advice or help welcome. Thanks.
• more money to be spent 30 May 2009 (Forum)
  http://news.bbc.co.uk/1/hi/uk/8074947.stm The garage owner at the end of the piece has it right in my opinion,why spend even more money on something you dont need when your customers all come due to word of mouth. A piece of paper saying approved means nothing to me ,but can be used as a scare
• Ford Fiesta - Missing spare key and broken fog light glass 3 Jul 2019 (Forum)
  thoughts are on where we stand.  Problems are: - no spare key - front passenger fog light is missing glass (bulb and unit are present) One friend has advised that the dealer should sort these, under Consumer Rights Act the car is not the quality it should