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Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

My question is:

I purchased my 2016 Renault Kadjar signature 1.6 TDI from a Renault dealer in July 2019 with 15535 miles on the clock for £13789.

3 weeks ago I broke down on the motorway. £144 to tow me to Renault garage. The Turbo had failed (dealer thinks its the bearing). The engine has approximately 28689 miles on clock.

Car has been. driven correctly and maintained to manufacturers service recommendations. The last 2 were by Renault.

The dealer has told me its nothing I've done that contributed the turbo to fail but I was told the the bill is a whopping £3500!! The parts alone £2600.

I've gone through to Customer relations and they offered me 20% goodwill gesture then when dealer declined it on my behalf they increased it to 40% and dealer would give 10% on labour.

I've been told it was a final offer. So I attached a polite well written letter attached to an email pointing out my distress and disbelief of a low mileage car that I had paid a lot for which purposely went for a low mileage car so that I'd not have to spend more money with faults.

Mentioning that I have concerns now with what caused the turbo to fail and that they should last the life time of the engine if the car was driven correctly and maintained. I've asked for a full investigation of the root cause.

I'm waiting for a reply.

Meanwhile my car is still at the dealers. 3 weeks later.

I've read the consumers rights act 2015.

My car is out of warranty. Unfortunately the manufacturer warranty was only 3 years in 2016 although since downloading the MY RENAULT app it says an additional warranty 4+ or 100k miles expired July 2020.

Do I have legal rights under the CR act 2015? I'm a bit confused ref the 6 years? It's 30 days or 6 months but my car is almost 5 years old.

Can I use the CR act 2015 in my follow up letter? Is this additionally to writing to the Ombudsman?

I need advice on where to go with this?

Who is actually responsible for this? It's unacceptable to be fair.

It might very well be a build up of carbon in pipes restricting oil to turbo bearings but this is a modern turbo engine which is designed not to do unless the car is abused. I would appreciate feedback especially on the CR act 2015.

This isn't wear and tear or abuse.

This is something I read on Graham Hills blog.

It was posted in 2014 so he refers to the Sales of goods act which changed a year later to Consumer rights act 2015.

You can Google it which is interesting.

In the car industry I would suggest that 95 times out of a 100 the ‘goodwill gesture’ is a legal b***** entitlement but in order to cover up a major con or failure the dealer/funder/manufacturer will make good any damage – as a gesture of goodwill! Typically the car part that fails two days after the warranty has run out that is repaired free – as a ‘gesture of good faith.’

Sod off, there is such a thing as the Sale Of Goods Act which takes precedent over a warranty and if a defective part, expected to last for the life of the car, fails, it is a legal obligation, on the part of the dealer who sold you the car, to replace it or repair it.

Edited by SMILEYSMILE on 18/02/2021 at 05:57

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Catfood

I’m sure you will hear from more knowledgeable people from this forum……

If you purchased a 3 year old car with 15,535, it means the car has been driven mere 5,000 miles a year. I think this is very low usage for a modern diesel with DPF.

You then drove the car approx. 13,000 miles in your ownership in around 18 months ? This is under 9,000 miles a year. Again, it’s a low mileage for Diesel.

Maybe you use your car for short trip(frequent cold start) and daily use of less than 10 miles ?

And your car is almost 5 years old and had only 2 service even if it’s in line with the manufacturer’s recommend service routine.

As you are aware, the car is out of warranty and the turbo unit is unfortunately a wear and tear item. Carbon built up is perhaps caused by lack of fresh engine oil, low use, frequent stop start and DPF regen. If Renault/dealer offered 50% off for out of warranty part & work, I’d take it. Repair the car and sell it and buy a different car with Petrol engine model.

By all means, you are entitled to bring the matter to the ombudsman/small claim court and attempt to get something more(Another £1,000?) but it will take months to reach the outcome. In the meantime, your car will be left in the back of garage car park, pipes and parts disconnected and exposed to rain & cold air. It starts to rust here and there including brake disc, caliper, suspension arms, exhaust etc. You may need alternative transport arrangement, your VED still been paid. You have very little to gain in my personal opinion……

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

Interesting feedback.

I don't disagree with any replies here and thank you for your input.

PDF I'm aware of and I've read stories to this on low mileage short journeys.

In the 18 months I've had the car I've traveled to Cornwall from Cardiff and every other weekend for a year I travelled 2 hour round journey twice in weekend to pick my daughter up which gave the car a good run.

I use it for 20 min run to work and back during the week. But seriously because I've only done half the average mileage it shouldn't cause all this damage. Maybe it was the cause but I didn't have this problem with 2004 Ford Cmax which I bought 9 months old and had it for 15 years with 160k miles.

Sadly I will think of selling it at some point and I've lost faith in French cars.

I agree with comment about it standing still in this weather. Nothing has been removed as yet. I think the diagnostic brought up turbo and of course the sound it was making and symptoms.

If I don't hear from Renault this week I will send another email to ask if they received my attached letter and would they comment.

I will ask if they could possibly raise the goodwill gesture and also ask the dealer if they can up contribution. It helps if they both can.

I have a service and MOT due end of March so maybe I can mention that to dealer and they might show compassion. Really p***ed off though yet calm.

What worries me is that whatever caused the turbo to fail still might exist. The dealer did show me a long list of parts to be replaced with the turbo. They must link up to it ie hoses. Pipes...

Car has been serviced every year. The 18 months I've had it one service was from dealer I bought it from and 2020 when I took it to Renault dealer for service.

Edited by SMILEYSMILE on 18/02/2021 at 13:15

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Kate SMITH

Hi . The same problem has just happened to my 2016 Kadjar at just over 24,000 miles. The Renault dealers in Northampton have quoted £4,500 as the catalytic converter may need replacing among other things! My dealer warranty expired end March 2021.

I am now trying to negotiate with Renault UK and the dealers. I am getting nowhere fast. I have emailed the CEO of Renault UK. This problem is may be more common than we are being informed. I am told that the Turbo from my car is fractured in several places

I am distraught that this could happen.

Have you sorted your car yet?

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Cris_on_the_gas

I would talk nicely to the dealer and try to get them to match Renault's 40% goodwill on their labour. After all they negotiated this with Renault on your behalf.

Then as soon as the car is fixed flog it and don't buy another French car.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - sammy1

While all this is going on I would explore the possibility of obtaining a second hand turbo. There could well be people who live near you who specialise in this field or enquire with scrap car companies. You would still need someone competent to fit it, there are people out there if you take the time to look.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Bromptonaut

Do you know why the turbo failed?

The so called Diesel of Doom, ostensibly a PSA (so French) product but in fact used by any number of car manufacturers including Ford and MINI is prone to eating turbos, mostly in its 1.6/16valve guise. The issue though is not the turbo but the oil supply to it and the in sump strainer through which it draws it oil becoming blocked.

I'd ask the dealer in this case to try and diagnose the whole failure cycle. The result of not doing so and removing/cleaning the strainer together with ensuring meticulous attention to oil type and change intervals merely ensures another failure in short order.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - jp2021

I thought this engine is the 1.6 dci 130ps one which is all Renault, and used only by Nissan and Renault ? Ths is 1598 cc , the PSA/.Ford one is 1560 cc

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Bromptonaut

I thought this engine is the 1.6 dci 130ps one which is all Renault, and used only by Nissan and Renault ? Ths is 1598 cc , the PSA/.Ford one is 1560 cc

They're different engines.

My primary point was about the need to ascertain why the turbo failed so as to avoid lunching the replacement.

The PSA 'diesel of doom' was only mentioned so as to illustrate.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - jp2021

Got you . A little googling suggests this is the engine in the Astra and Vivaro and turbo failures not unknown there either. I had many XUD engined cars 1987 - 2011 and failed to appreciate just how tough they were.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

Thanks for responses.

I asked the dealer after diagnostic.

He said it was turbo but not sure why but said it wasn't anything I did to contribute to it.

This was 3 weeks ago. Few days ago I spoke to him and he thinks it's the bearing.

This suggests to me and research it's something to do with oil feed.

Nothing has been taken apart yet but until that has happened the root cause won't be known.

But my formal letter to CUSTOMER RELATIONS I have asked for a full investigation as to why it failed. I have mentioned oil contamination and oil starvation and mentioned the fact if the internal components shattered they could possibly have made there way into the intercooler or maybe engine. I made it clear of the distress and anxiety this leaves as the rest of the engine could be effected.

I'm waiting for response to the letter sent week tomorrow. If I don't hear back from them tomorrow then I'll contact them to see if are going to reply.

But I'm wanting to know the ROOT CAUSE. Not just replacing the turbo then carry on driving not knowing.

Edited by SMILEYSMILE on 18/02/2021 at 19:10

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

Here's letter I sent.

11th February 2021

Customer Relations

Renault UK Ltd

The Rivers Office Park

Denham Way

Maple Cross

Hertfordshire

WD3 9YS

Dear Sir/Madam

Reference: *******(now *****) 2016 Renault Kadjar Signature Nav 1.6 DCI

I am writing to you regarding a recent unexpected issue with my 2016 Renault Kadjar.

Details of my car:

2016 Renault Kadjar Signature Nav 1.6 DCI

Registered 29th March 2016

Registration number ******* (changed to *****)

VIN VF1RFEOOX548*****

Purchased from Renault Westover Salisbury on 30th July 2019 for £13,789.00 (copy invoice attached for your perusal)

Mileage on collection 15315 miles

Current mileage 28689 miles

4-year Warranty or 100k (whichever comes first) expired 29th July 2020

May I give you a summary of my situation and complaint.

I broke down on the M4 motorway on 29th January 2021 late afternoon on my way to pick up my daughter for the weekend. I was travelling at 70mph when I heard a ‘whoosh’ sound followed by a loud ‘grinding clunk’ then a loss of power and a red warning light came on my dashboard to Stop! I immediately pulled into the hard shoulder. I contacted the AA who sent out a contracted recovery vehicle. I only had roadside assistance, so I was charged £144.00 for my car to be dropped to Renault in Cardiff where the car remains. I was contacted by Richard from the dealership the following Monday to tell me the cause of the problem. The Turbo had failed.

Soon after this call from Richard I made my way to see him where he presented me with the unexpected whopping repair bill. It was for £2,600.00! I have only just learnt from a recent chat to Richard and after the latest goodwill contribution that this figure was just for the parts alone. I was initially shocked at the first bill but even more so now that I have been informed of the real cost repairs.

During my first meeting with Richard I asked him a few questions regarding the possible cause of which he did not entirely know, however he assured me that connecting components were not affected i.e., loose connections or split pipes. He mentioned that a further investigation would have to be carried out to find the root cause of the turbo failing. I told Richard of my disbelief of the turbo failing at such a low mileage and that I only had the car for 18 months which has been serviced to Renaults recommendations. The last two services were by Renault and by the Cardiff Dealership ten months previously. Richard agrees that the turbo failure was not anything I had done or not done. During a recent conversation with Richard he suspects it was the bearings in the Turbo.

Based on the above a complaint was made to Customer Relations. The manager of the dealership received and declined the first offer on my behalf of a goodwill gesture of a 20% contribution. This was based on the fact the car was regularly serviced, well maintained and more importantly extremely low mileage.

I have been liaising with Customer Relations as my car remains at the Renault dealership in Cardiff. I have this week been offered a 40% goodwill contribution by Renault and 10% off the labour by the dealership. The total repair bill is for £3,500.00 (£2,600.00 of this is for parts). Almost a quarter of the cost paid for the car.!

Richard and the customer relations lady Lauren have both been extremely helpful as you will appreciate this has been a completely distressing unexpected ordeal for me. The whole reason for purchasing a relatively new and low mileage vehicle was to not have to deal with unexpected expenses.

I do have some mechanical knowledge and understand how a turbo works. I believe it is uncommon for a turbo to fail at such low mileage and two months short of five years old.

Turbos should last the lifetime of the vehicle which can be up to 150,000 miles if the car is driven correctly and maintained to the manufacturer’s recommendations.

Certain components of a turbo need plenty of uncontaminated oil to cool and lubricate it. There could be underlying causes which concern me. If it was the bearing, then was it starved of oil? Or was the oil contaminated? Oil would be the first on list of causes or a manufacturing defect?

If components in the turbo broke away, they could have made their way down the piping and into the engine or intercooler. This could lead to future engine problems unless I know the cause of the turbo failing. I would ask that considering the low mileage and how well maintained the vehicle is that before I am expected to pay any monies that a full investigation is made to pinpoint the exact reason for the failure. Sadly, at this moment in time I am left with no faith and anxiety.

I do understand that the manufacturer is not obliged to pay costs after the warranty expires. However, this fault occurred just six months after the expiry date and with a mileage a fraction of the 100,000 miles.

Renault is a worldwide brand. I had done my research on the Kadjar and had read great reviews before finally deciding to purchase my flame red Kadjar. (Previously an owner of a Ford which I had for thirteen years and never had an issue like this with).

I would really appreciate it if you could look at the information that I have provided and come back to me with your comments. Luckily, I do have another vehicle available to me at no additional cost, so I am happy to wait for a full investigation.

I look forward to your response and hope that Renault can give me back some faith in a worldwide brand.

Yours faithfully

Mr ***** ******

Renault kadjar - Turbo failure on low mileage car Consumer rights? - pd

What are they actually replacing for £3500?

A new turbo does not cost £3500, even on one of these which IIRC is a twin turbo design.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

I remember being shown a long list by the dealer on the day I returned after the diagnostic. The bill for £2600 was for parts. Renault recommend this list of not just the turbo but I guess linkage to the turbo. I didn't at the time examine the list but I presume they are pipes etc that connect to the turbo.

It's Renaults engine so I guess if the turbo has failed related to oil contamination or starvation these parts need replacing. Hence the letter to Renault on knowing root cause and investigation into this before parting of money. Apparently they never received my letter. I spoke to a customer relations person at 10am today on live chat. I've saved the transcript. She says they've not received anything and was going to get back to me having emailed admin of they find it. She also said attach the letter to the original email I received off her team member last week when offering me 40%. I did that asking her to acknowledge that she received it. Nothing so far. Going to contact them again now before weekend.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

This is starting out to be a long thread.

Apparently Customer relations never received my email and letter attachment sent on 12th February. So sent it again this morning and although my case manager received an email she found no attachment. I have checked and they were attached.

Anyway I went on live chat and my case manager happened to be the one I was chatting to.

I sent another email whilst chatting to her and she received it this time. I said I'd like it to be sent to the highest managerial person. I told her I was upset etc but she probably doesn't know what a turbo is.

So it will probably be Monday I will hear something.

Meanwhile I contacted my dealer out of courtesy to keep him in the picture. He yet again agrees with me and is surprised they haven't offered more as they are pretty good. He told me he would ring me if he hears from them. In all fairness he's been on my side.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - galileo

What are they actually replacing for £3500?

A new turbo does not cost £3500, even on one of these which IIRC is a twin turbo design.

When I worked for a company that supplied components to car manufacturers, an item we sold to the car maker for £1 was priced at £10 at their dealership half a mile from our plant.

I imagine the same mark-up applies to turbos, hoses, nuts and bolts.

There are reputable firms which recondition turbos for far less than the OE new prices.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

I don't disagree.

As my car isn't that old with low mileage for now I take it to dealer.

Something as complex as this they should do it and hopefully I'll get a better offer.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Avant

Always worth a try, but a 40% goodwill offer is not too bad for a 5-y-o car.

The problem you have is that you can't prove that the turbo failure is a manufacturing defect: equally Renault can't prove that it isn't. Hence the goodwill offer.

I'm sure you have driven the car considerately, but nobody except the first owner(s) knows how it was treated before. For example, I've seen people getting off the train from work and doing a sort of Le Mans start as they jump into their cars in the station car park and rush off home with a cold engine at high revs. Probably even worse in the morning when Butch thinks he's late for the train.

And there's your immaculate low-mileage car - a diesel which isn't ideal for either of the low-mileage owners. What Catfood says at the top of the thread is absolutely right: get the best deal you can on the repair, then flog it and get something that isn't a diesel.

Edited by Avant on 20/02/2021 at 12:58

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

I should have senior manager ringing me next week from CR.

Personally regardless of low mileage Turbo should not fail like this on modern cars. It's given a good run at least 8 hours a month. That is 1 hour drive to pick my daughter up and back twice on weekend, twice a month.

Work is 20 min drive. During pandemic and that's a year we had restrictions on travel. Modern turbo engines are equipped with cooling system.

The previous owner. Hmmm 15k in 3 years. He/she could only be accused of very low milage in 3 years. I think original plates were LN which was London? Before I put private plates on.

As long as the car is properly serviced and service follows Renault recommendations this should not happen. If it does there's a flaw some place in the turbo cycle.

It's been just over 3 weeks now. Because I'm told that they never received my email on 12th then I'm a week behind. But if I get to chat with senior manager I might end up sobbing!

I will push for as much as I can squeeze out of them then get my car back on the road ready for spring. But I will ensure I get reassurance that their is no damage any place else and for them to give me a written report on root cause.

I will look into selling but probably won't be until spring 2023.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - focussed

"I should have senior manager ringing me next week from CR"

Whatever the outcome of that conversation - get the other party to confirm by email.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

Yes will do.

I'm expecting a call. I spoke on live Web chat and I insisted that attached letter which I posted above in this thread (If anybody has read it can you please give me your thoughts on its content?) be passed to a managerial person.

Call or email? We shall see. I'll be asking there thoughts on what I've written.

I'm not sure if they will be carrying out a full investigation like I've asked in the letter until we've agreed a cost which is exceptable.

Judging by the £2600 cost of parts there might be a new intercooler on that list. All linked components to the turbo might be on that list.

Which would be logical.

Let's hope we can resolve this in next couple of days. My car has been in there outside car park for 23 full days ?

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Avant

LN is indeed London (any registration no. from 2001 on starting with L hails from London).

You may be lucky and the first owner's usage was similar to yours. But equally it could have been a lot of school runs and shopping trips: we can reasonably assume that a Kadjar will have been bought as a family car.

Unfortunately even as late as 2016 people were still being encouraged to buy diesels. Against my better judgement I got a Volvo V60 diesel in 2016: I'd rather have had a petrol but they were hard to get and there weren't any available to test-drive. Now Volvo are phasing diesels out as fast as they can.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

I agree.

I think the first owner who did just over 15k in 3 years and 3 months did just that. School runs and shopping runs. 3k miles a year. ??

Signs in the car give me that impression.

But surely this shouldn't be the cause of Turbo failure if it is annually serviced?

The turbo has a sophisticated cooling system, oil is annually changed etc

Then stay from low mileage diesels eh?

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

FINAL CONCLUSION:

I had a final offer from Renault.

60% goodwill gesture.

So I've accepted.

Spoke to the dealer and the final bill will be £1400

That's parts and labour. New turbo unit with linkage pipes to intercooler etc.

I rang parts up and the turbo unit alone is £885!

The dealers have been pretty good.

We've chatted on what could have caused the turbo to failure.

The previous owner only done just over 15k miles in just over 3 years.

Short trips, previous services might have used lesser grade engine oil.

I doubt it but I've asked Renault to keep me informed of reasons turbo failed once repairs have been made to prevent this happening again.

Thank you all for your responses.

I will let you know the findings once I get my car back :)

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

Car is ready. £1423 60% goodwill.

I spoke to dealer. They say that some component broke in turbo and metal filings may have travelled. Therefore they flushed out engine twice.

Intercooler was replaced including all linkage to Turbo.

All is running fine.

Other than stripping engine down nobody knows if filings got through to any other components.

Can anybody give thoughts on these findings?

I will be writing to Renault to have them give me there findings on paper.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - jp2021

What they have said makes some sense. I'm guessing anything in writing from Renault will be full of ' as far as possible' ' ex-gratia' 'without prejudice' and similar caveats.

Depends how lucky you feel, but without any guarantee from Renault that they will cover the costs if it turns out metal particles have damaged anything else you will be in for the full cost of repair .

If it was mine I would trade it now and move on to another car

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

Picked the car up 10.30am later in day orange spanner light came on with message 'check injection.

Took car to dealer next day.

They rang me next day 5pm.

The manager has been honest with me.

He said they got to bottom of it. The MAP sensor was blocked with fragment.

They renewed sensor. Car will be ready in morning after they've given it a run.

Call was brief so tomorrow will get more details.

I'm worried now.

So fragments can get into combustion chamber? That would be via the intercooler pipe? So once in chamber then could they get past pistons? How would they get out? The engine seems to be running fine.

What other areas could they travel? Oil feed pipe?

Of course only inspecting the turbo unit can you gauge how much metal has come away.

Not in position to trade this year. Just need reassurance. Surely the design of engine would have safety precautions in case this happen? Filters for example.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - sammy1

Presumably the garage would know what if any metal was lost from the Turbo. Cannot see how metal would get into the "combustion chamber" the garage say they flushed the engine twice which would include any oil feeder pipes. Short of stripping the engine completely what else could they do? A MAP sensor is just a sensor nothing to do with the oil ways

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

He mentioned the MAP sensor was blocked by fragment.

Which is what I think he said.

I'll know more details tomorrow.

But yes they've seen the turbo and will know what extent of metal lost.

I think they found nothing in the sump after drainage and I'm sure if they thought it bad they'd have said something.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - RT

The problem is that the MAP is on the way through the inlet tract from turbo to the combustion chamber - if it were mine, I'd want the cylinder head removing for full inspection.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

Of course the more I think of how metal fragments could have travelled through intercooler into combustion chamber and down the valve stems into engine.

Not sure how I stand with Renault legally.

I'm picking up car today so will speak to the manager. They know how much of the turbo has broken off and if anything got through the intercooler.

Starting to stress now :(

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

So for a clearer picture.

MAP sensor had nothing to do with blockage or fragments. They replaced it without charge.

I spoke to dealer and to clarify their findings. Compression and turbo wheels in tack so must be bearings which you can't see.

Anyway when they drained the sump the oil was silver.

They flushed engine twice until nothing but new clean oil was at sump.

So if it was bearing then it had made it's way into engine. But which path did it take? That's what I'd like to know.

Someone needs to tell me what component made its way into engine and how much?

I have to hang onto car for at least 2 years before I can exchange it due to finances.

So I'll be writing to Renault for answers. They'll have to inspect it and tell me what went wrong. Watch this space.

Edited by SMILEYSMILE on 02/03/2021 at 16:09

Renault kadjar - Turbo failure on low mileage car Consumer rights? - galileo

So for a clearer picture.

MAP sensor had nothing to do with blockage or fragments. They replaced it without charge.

I spoke to dealer and to clarify their findings. Compression and turbo wheels in tack so must be bearings which you can't see.

Anyway when they drained the sump the oil was silver.

They flushed engine twice until nothing but new clean oil was at sump.

So if it was bearing then it had made it's way into engine. But which path did it take? That's what I'd like to know.

Someone needs to tell me what component made its way into engine and how much?

I have to hang onto car for at least 2 years before I can exchange it due to finances.

So I'll be writing to Renault for answers. They'll have to inspect it and tell me what went wrong. Watch this space.

Some turbo manufacturers used aluminium journal bearings, fine particles of which could show 'silver' in oil. Oil is fed to turbo bearings under pressure, then drains back directly (unfiltered) back into the sump. If this turbo has bronze bearings silvery particles must be aluminium from another component.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

The manager from the dealers said this today

"Only metal fragments in the engine oil and their was hell of a lot in there.

The engine oil was silver. It was actually glistening. Their was so much metal in there. Overtime something had been wearing down, splintering, off in the turbo overtime"

He says there shouldn't be anything left in there as we flushed the engine twice. The turbo and intercooler, pipes etc all renewed or cleaned out.

He's referring to the bearings in the turbo. So I'm interested in the unit being inspected to see just how much came out.

I want to know why this happened. The dealers are confident its all out.

Confident enough to have all this done rather than tell me your engine is knackered!

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Ian D
I think I would do a couple more oil and filter changes myself about 500 miles apart, use a Renault filter and the correct spec oil, in case there is more debris in there. I would also remove the sump and give it and the pickup a good clean if not already done. Or just sell it!

Edited by Ian D on 04/03/2021 at 07:01

Renault kadjar - Turbo failure on low mileage car Consumer rights? - madf

Just come to this threrad this am.

""Only metal fragments in the engine oil and their was hell of a lot in there."

That suggests large scale wear on all bearings and that alone will act as a grinding paste and eventually destroy everything.

Get rid of the car when it is working. The Engine is likely FUBAR and will not last.

It will soon start burning oil as teh piston rings will be damaged.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - 72 dudes

Just come to this threrad this am.

""Only metal fragments in the engine oil and their was hell of a lot in there."

That suggests large scale wear on all bearings and that alone will act as a grinding paste and eventually destroy everything.

Get rid of the car when it is working. The Engine is likely FUBAR and will not last.

It will soon start burning oil as teh piston rings will be damaged.

OP has already said that he's not in a position to change the car for another two years, despite much advice to the contrary.

A big mistake I think. Delaying could bring on many more related problems which will cost more in the long term

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

I appreciate all your responses.

I've written to Renault. Recorded delivery.

This is a big deal.

I've checked the service history from new. March 2016.

Annual services from Renault garages.

Yet, manager of Cardiff dealer tells me he thinks this wearing down wasn't over night but over time. What? Between Renault services turbo bearings were wearing down slowly filling my engine with metal fragments?

Car cost me £13789 in July 2019. Part exchange is between £8500 and £9k!

I've still got to pay £8500 grand. That's £214 a month! Surely it's unethical to pass the car on? After all this site is HONEST John.

I take it to a Mazda dealer as I want either a Maxds CX-5 or CX-3 or Mazda 6.

They're not cheap. They'll ask why I want to sell it and they'll check car over. Mention new turbo and he'll know why.

I'm really p*seed off!!

Maybe Renault might buy my car off me?

Edited by SMILEYSMILE on 04/03/2021 at 18:59

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

Just been viewing my dash cam footage now I've eventually got my car back.

I knew it was the turbo when I heard the noise on motorway.

I immediately pulled into hard shoulder and switched engine off.

The tow truck drove engine onto ramp and off again at garage.

Should the engine have been started up again knowing its the turbo?

I watched dashcam footage and Renault mechanic was fiddling with my front dashcam (I've a rear one too) they aren't the cheap ones. Professionally installed.

He had a good twist of it mind. He had no need to touch it.

He started engine and revved it then took it long way around garage into garage. Then knowing it was the turbo drove it back out.

I heard him say it was the turbo. You could hear 'whooshing' noise.

When they told me it was the turbo and we agreed to carry out the work he sat in car and shouted for colleagues to push car into garage.

If diagnosis was turbo should car have been started?

Knowing it was definite later run/drive it?

Even though just back to car park?

Surely you're causing more potential damage?

I've not watched the rest of footage yet.

What's the process regarding flushing the engine? Add additive to flush engine when broken turbo on then change or new turbo etc then flush system?

We are trying to avoid potential damage to engine here.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Avant

"I take it to a Mazda dealer as I want either a Mazda CX-5 or CX-3 or Mazda 6."

If you do decide to do that, don't for heaven's sake go for a diesel Mazda: you would risk even more trouble than you have already. Petrol Mazdas, on the other hand, have a very good reputation, as do Toyotas.

I know you said upthread that you couldn't afford to flog the Kadjar. But something older and cheaper might yet be more reliable. About two years ago our regular (and most helpful) member SLO76 bought a 2010 Toyota Avensis. It's never missed a beat.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - sammy1

Smiley, You have got to be a bit more realistic about your car. Renault have done their best by you with new turbo and contribution to fitting. Yes it is your car and a worry but you are not going to get anywhere with the Renault now, in fact there is a good chance that you might upset any more goodwill Turbos fail like any other mechanicals, few end up wrecking the engine. If you change it for second hand you could end up with a lemon

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

Thank you all for your input.

Sammy-

I think it is in my best interest to know the root cause of the turbo failing and getting reassurance from Renault that the metal fragments that broke away won't have produced a 'grinding paste' towards other internal engine parts.

Also my car has been maintained by Renault since new. So who is at fault here? Manufacture defect or service incompetence?

I don't think anyone is going to admit to liability but the 'goodwill gesture' is surely acknowledgement for liability?

I am 100% not in the position to part exchange. It is a chance I am going to have to take.

The car is a 2016 BOSE SIGNATURE NAV flame red in lovely condition with 28800 mile on the clock. With a turbo/intercooler and numerous pipe fittings.

If Renault can provide me with a report on the damage etc then it would help me to go forward and hang onto the car for at least a couple more years.

I sent a recorded delivery letter to CR similar to above letter which prompted them to give me 60%.

I will keep you all posted.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - skidpan

Also my car has been maintained by Renault since new

No it hasn't. It has been maintained by a Renault dealer who is an independent franchise.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

Same thing.

If I hadn't taken it to them I'd probably not have had the goodwill gesture.

Renault dealers work with Renault Customer relations not Joe Bloggs garages down the road.

If you think I'm over the top you're wrong. This is an international brand.

The engine has potentially been wrecked! As a customer of their brand they need to give me answers.

If I drove like a boy racer and hit a hump at speed and broke the drive shaft then I'm responsible. They know what the root cause is.

What is the ROOT CAUSE of a turbo with 28689 miles?!! You can replace the drive shaft too. An external moving component. With a turbo you don't know what damage it's done inside an engine.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Brit_in_Germany

Renault Retail Group are owned by Renault, if that makes a difference.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

Yes exactly Brit

Renault kadjar - Turbo failure on low mileage car Consumer rights? - skidpan

Renault Retail Group are owned by Renault, if that makes a difference.

Yes exactly Brit

Our local Renault dealer is Bristol Street Motors, the site also sells Dacias (no surprise there) and Hyundai's out of the same showroom.

Checked on the good old internet and Bristol Street Motors is part of Vertu Group who as we all know sell lots of brands thus unlikely to be part of Renault.

So I looked up Renault retail Group who do appear to be owned by Renault and have a total of 16 dealers in the UK and as expected it does not include Bristol Street. None are in Scotland, none in Northern Ireland and only 2 in Wales (south Wales to be exact).

Another Google search reveals Renault has 151 UK "franchised" dealers and I suspect this does not include the 16 operated by Renault Dealer Group because these would not be franchises. Thus the "franchised" dealers out number the Renault owned ones by approx 10 to 1.

If your dealer is part of the Renault Retail Group its reasonable to say you have had contract with Renault for servicing, if its not and have used a franchised dealer you have had no contract with Renault thus Renault would have no liability whatsoever.

So what is the garage you use?

Renault kadjar - Turbo failure on low mileage car Consumer rights? - sammy1

OP mentions Cardiff which have a dealership which is part of the Renault Retail Group

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

Once again thank you for your responses. Much appreciated.

The Renault garage I bought it from in Salisbury is part of the Hendy Group.

I'm not sure if this is franchise.

The dealer I'm seeing now who completed my last service and MOT is Renault Cardiff who are part of the Renault Retail Group.

Car has been serviced by Renault. All service stamps are stamped with RENAULT

Renault kadjar - Turbo failure on low mileage car Consumer rights? - skidpan

Hendy Group in Salisbury will be a franchise.

As you correctly say Renault Cardiff will be part of the Renault Retail Group.

Car has been serviced by Renault. All service stamps are stamped with RENAULT

That is where I must disagree. As you say it was serviced by the Renault Retail Group in Cardiff but this is not actually Renault, they make the cars. But where were the previous services carried out? Our Skoda's are serviced at the local Skoda dealer. it is a 2 site family owned concern, but it still says SKODA on the stamp despite Skoda having no ownership of the garage.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - SMILEYSMILE

Renault London West was the first 2 services which I believe was where the car was bought brand new. They belong to Renault Retail Group. One of the 16 in UK.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - johncyprus

Unfortunately you’ve bought a lemon, we’ve all done it. Time to be objective and move on. If the engine fails again your £8,500 Renault becomes worthless and you’re paying a £8,500 debt for nothing.
If the Renault was mine I’d sell it and clear the debt and start again, life’s too short. The stress of owning that car would be too much for me.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - focussed

Hendy Group in Salisbury will be a franchise.

As you correctly say Renault Cardiff will be part of the Renault Retail Group.

Car has been serviced by Renault. All service stamps are stamped with RENAULT

That is where I must disagree. As you say it was serviced by the Renault Retail Group in Cardiff but this is not actually Renault, they make the cars. But where were the previous services carried out? Our Skoda's are serviced at the local Skoda dealer. it is a 2 site family owned concern, but it still says SKODA on the stamp despite Skoda having no ownership of the garage.

Renault Retail Group UK Ltd is a wholly owned subsidiary of Renault SA France.

You can't get much closer to Renault owning it than that!

Renault kadjar - Turbo failure on low mileage car Consumer rights? - skidpan

Hendy Group in Salisbury will be a franchise.

As you correctly say Renault Cardiff will be part of the Renault Retail Group.

Car has been serviced by Renault. All service stamps are stamped with RENAULT

That is where I must disagree. As you say it was serviced by the Renault Retail Group in Cardiff but this is not actually Renault, they make the cars. But where were the previous services carried out? Our Skoda's are serviced at the local Skoda dealer. it is a 2 site family owned concern, but it still says SKODA on the stamp despite Skoda having no ownership of the garage.

Renault Retail Group UK Ltd is a wholly owned subsidiary of Renault SA France.

You can't get much closer to Renault owning it than that!

We bought our Nissan Note using a PCP from RCI Bank.

RCI Bank is wholly owned by Groupe Renault and provided finance for all the brands under the Renault umbrella.

But despite all that we did not own a Renault.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - sleekitwan

Just absorbing info on these vehicles as considering buying into one.

On the subject of turbocharger failure, although there are many reasons that stack up for saying they might blow if this, that, the other conditions of use prevailed, my experience is as follows:

Volkswagen Passat, an early 1999 model, estate tdi. Often used it on the school run 2 miles max, in bad weather, late, etc. Didn’t even get the car until it had 120k miles on it. Aircon never needed charged in the next 70k miles I owned it, and no turbo problems at any time, of any sort. I think I spray-greased the big piston-rod actuator these things have, once, as a precaution.

I did any and every run, shops locally, school, that my spouse did in her Clio 1.2 petrol car. I always warm the car up, spin it around 1500 rpm for a couple minutes, but i do that with a petrol car and my motorcycle. If you wanna just drop in and ‘interceptor launch’ you really want an electric car. It won’t be caused a problem with that.

I do subscribe to the point of view that any oil or fluid change for engine or transmission in an automatic, is an outer limit, in practice I changed at about 7k miles the engine oil if it said 10k miles. Use the cheapest stuff that meets the spec, and change it more often. I also have one important tip, worthy of mention regards French cars used in the UK: IT IS A LOT COLDER HERE ON AVERAGE so the oil ‘feels’ to me like it’s too thick for some of these engines.

So I also subscribe to using thinner oil in this country compared to France. I think the Clio mk2 said such and such oil, but I definitely always used 10W40, then found out it’s meant to be slightly thicker. But, that mk2 engine, albeit non-turbo, is still running, and it’s at 140k miles. It also only has 8 valves, so we have latitude with the cam belt, although I have done it, I think twin-cams with 16v put a lot more strain on these?

This, is bang-on, in the wheelhouse for turbo failures. I think it is the thick nature of the oil, in our colder climate on average, that means these cold starts are doing damage. In fact, when I see the oil darken, or I have left it a bit longer than usual to change, my first thought is the turbo. The oil cools it, the bearings in particular, as well as lubes it. So my tuppence worth is that it’s worth using the thinner oil in winter at least, in the UK, just for the turbo. I am not going against the handbook, but rather following it in this regard…it’s oil weight/viscosity is correct, for France. The damage is done, mostly when cold not hot, for normal cars.

My other example is an even bigger diesel - a 2.4 5-pot Volvo V70 D5 which has just been scrapped but it’s nothing to do with the engine. The engine sat there for 3 years, as I turned it over and kept the battery charged. It’s 20 valves and turbo, again were uppermost in my mind, when doing this.

Again, I literally did the exact same school runs, the local shops as if it were a vauxhall corsa. Again, I always warm it spun up slightly, for a minute or two before driving away. None of this seems rocket science and I think it takes a pretty mechanically-hostile person to NOT do this?! Again, go electric if you wanna fly out like a clay pigeon at instant zero.

So in summary: I treated my two big estate cars/wagons like they were any old compact runabout, but do adhere to the idea of changing oil about 2/3 of the miles the handbook or Haynes says. And the transmission fluid, Haynes are right, 40k miles is the outside limit, why some manufacturers say it’s for ‘life’ I have no idea. That stuff was burned brown on the Volvo, from someone towing. I changed that stuff at 20k miles, and there isn’t even a proper orifice to pour it into. And it cost £70 a time just for the fluid.

Bringing us neatly to cost. Patently, if the alternative to outrageously short engine oil change intervals is a blown turbo and frankly, a rather inflated and ambitious bill, suddenly changing the engine oil every 7 thousand miles instead of 10k miles or 12k miles, seems very cheap.

I’d question whether a special oil filter in the route to the turbo, is a good idea, and seriously believe, the oil up there is probably clean enough, if you do regular changes, that the bigger danger is starvation, even if for a few short seconds at start-up. Far be it from me, to suggest the very first action a turbo engine should take, is to start an electric oil-pump and run it for five seconds to pre-pressurise the lube system. I am slightly amazed, this is not a standard thing.

So, if you can, find the very next oil viscosity thinner, I can’t say do it, but I can say that I DID do this small change, and yes if doing it in the summer, maybe considered using thicker stuff, but truly, it’s very cold first thing even in summer in northern Britain. I can literally hear the engines I have had, running clunky until the oil thins. I bet, the feed for the turbo, is the mosty winding, narrow feed of all the oilways, and it’s usually uphill from the sump, and it’s an exposed cold pathway too, ie a metal tube in some cases, out in the open air of the engine bay.

That and doing the 100-second warming, and not flooring it for a minute or two, would probably sort this. Ina way I am saying it IS the fact they are French that’s partly responsible - because oil over there, is naturally going to be slightly thinner, it probably all works en France.

Yes, both the engines I cite are probably bullet-proof. The 5-pot of Volvo/Audi, and the tdi 110 PD of VW, are the standard for diesel really in my limited experience. But the French traditionally have been good with diesels. Thinner oil if at all possible by a smidge, and change it at 2/3 the intervals, and be kind to the engine when setting off.

I would also agree these prices are a wonder. In the end, a turbo is a bolt-on replacement part. You could buy an entire replacement engine for the price quoted, and turbo specialists probably dream of being able to charge these prices.

but, good luck. I feel we need some kind of limited-assistance insurance for these occasions, like we get for dental care plans? So we pay a modest amount, but the payout covers say a half of the big costs if they happen to catch us out, like this weird turbo damage has done here. Have a good year if you can.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Brit_in_Germany

Is this AI-generated verbiage?

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Xileno

A member since 2013 but only an occasional poster.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Crickleymal

Is this AI-generated verbiage?

I stopped reading after a couple of paragraphs.

Renault kadjar - Turbo failure on low mileage car Consumer rights? - david mace

Hi, I have a similar tale.

I was recently driving along the A35 and experienced the big red engine STOP sign come on followed by a message saying 'stop engine immediately'. Pulled over on hard shoulder, switched off the engine and was immediately engulfed in smelly grey smoke.

After we all finished running away, I called the AA. The Engineer noticed that the engine seemed to running ok but the exhaust was blowing. As he looked under the car, he noticed that there was molten metal dripping from the exhaust and the exhaust had a hole large enough to put an apple in.

His diagnostic laptop mentioned a problem with the DPF. Anyways, it was a Friday afternoon and we had a few choices of garages to get the vehicle to. Thankfully, a very respectable garage in Dorchester accepted the vehicle.

The following week they called to say the problem was the Turbo had failed, which cause the DPF to catch fire and partially disintegrate it's way through the Catalytic convertor and exhaust.

Quote for replacement and work, £6740. This is a 2016 diesel Captur with 39,000 miles on the clock.

How can this happen? It was serviced at the beginning of the year, not at a Renault dealler ,but nonetheless by a reputable company. I understand the costs of the parts, and after market parts are not actually much less, but i still can't understand how a turbo can fail and cause a catostrophic failure to the engine and my bank account. The car is only worth around £8000.

Renault are not interested in talking to us about it and have suggested we lodge a complaint.

Anyone got any thoughts on this?

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Bromptonaut

The first question in any case involving a failed turbo is 'why did the turbo fail'?

Has the garage @Dorchester used given any conclusion as to what triggered it to go bang?

[blocked word edited back in - Mod]

Edited by Xileno on 16/09/2023 at 13:49

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Bromptonaut

Why on earth does the county town of Dorset set the rude word filter off?

Renault kadjar - Turbo failure on low mileage car Consumer rights? - Xileno

No idea, I can't see any word or sequence of letters in the database that would cause it to object to poor old Dorchester.

It is a temperamental and at times annoying feature.

I've edited it back in now.