Used car Czech

I bought a 55 plate Skoda Octavia in March 2009, 52,000 miles, with a three-month warranty. On 12th September 2009 the hydraulic pipe between the clutch master cylinder and slave cylinder failed. As I...

Trans plant

I purchased a car from a BMW dealer. Problems occurred and the car needed invasive work that was covered under warranty. However, we discovered that the engine had been changed one month before purchase...

Wise after event

I bought a Mercedes ML 270CDI earlier this year protected by a 6 month ‘Warranty Wise’ warranty. I made a claim in August that has been rejected and they also say "we hold no contract directly with you...

Milked shake

I own a 2002/52 Jaguar XJ8 and for the past 12-18 months have had a recurring problem with juddering when braking at speed in excess of 30mph. I replaced the disk with non-Jag parts and the problem recurred...

Diesenfranchised

I am writing to you hoping to get some advice regarding a situation that I am currently in with my Audi A3 2.0TDi DSG Automatic. I am a 47-year-old mother of two and an exceptionally careful and responsible...

Hire purchased

Last month I purchased an 18-month-old Avensis Tourer TR 2.2 D-4D from a Toyota Dealership after reading your car-by-car details about them and also your own road tests reports. The salesman told me the...

Wrong righter

Further to my recent emails to you regarding Warranty Direct and its rejection of my recent claim, I have today received a phone call from the company to advise me that after your e-mail to the MD they...

Transmisionable period

I have owned my Audi A4 Sports since 10,000 miles and it was warranted until the end of March 2009. At 25,000 miles, in April 2008, I started noticing a hesitation when pulling away from stationary, albeit...

Matter of import

I'm looking at a 2007 Audi S3 with 14,000 miles and two owners. I've been informed the car was originally imported from Germany to Jersey by the first owner. The dealer has said that technically all Audis...

Warrant beaty

Is there an explanation why any work carried out under both manufacturer's or aftermarket warranty never comes with a receipt or written evidence? If work is carried out in this manner, is it guaranteed...