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Wise after event
I bought a Mercedes ML 270CDI earlier this year protected by a 6 month ‘Warranty Wise’ warranty. I made a claim in August that has been rejected and they also say "we hold no contract directly with you as a vehicle owner. Your warranty is provided by the supplying dealer. The contract was held between you as the vehicle owner and them as dealer. This is not an insured product and is not underwritten by any insurance company. It is not subject to FSA regulations."
Can you help please? I am especially incensed because of their current marketing campaign claiming no weasel words.
Can you help please? I am especially incensed because of their current marketing campaign claiming no weasel words.
Asked on 2 January 2010 by R.O., via e-mail
Answered by
Honest John
I recommend Warranty Direct on the basis of reader recommendation and long experience of the company. I can't speak for Warranty Wise, which, as we both know, has been advertising fairly heavily in Telegraph Motoring. But if Warranty Wise has turned down a claim on a policy sold to you with a car, then your dispute is with the dealer who sold you both the car and the warranty. Since you bought the car less than 6 months ago, the dealer is wholly responsible in law for any fault that occurs with it within 6 months of the purchase date that could already have been developing at the date of sale. It is impossible for him to prove the fault was not developing on date of sale, so the dealer is liable, not WarrantyWise, which is what WarrantyWise was trying to tell you. No insured warranty ever covers you for faults that pre-existed it. That would be like taking out fire insurance on a building that was already burning.
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