We bought a faulty van from a private seller - can we claim back the cost of repairs?

My daughter bought a 2011 Citroen Berlingo from a private seller this year. Being rather naive, she took the answers to question about any problems, anything not working, etc as the truth. The price asked...

Can I get a refund on a used car bought from a private seller?

I bought a Land Rover Defender 90 advertised as really clean inside and out with everything working has it should, with an MoT and no advisories. The car broke down in my second journey, failed an MoT...

What rights do I have for a car bought from a private seller?

I bought a Vauxhall Astra 2011 car from a private seller, who mentioned in the advert, verbally, and on WhatsApp that it was in good condition. I was allowed to test drive only for <10 minutes, which was...

We bought a van that wasn't as advertised - can we claim money back?

We brought a 2017 Ford Tourneo in October last year. The seller said it has full service history. We have been chasing the history since we brought it and finally received it last week. It is not a full...

A faulty tow bar caused damage to our car - who is liable?

We purchased a used BMW X5 from Vines in Redhill. The car already had a detachable tow bar attached. BMW didnt supply the key for it so we never removed it. We used the tow bar for the first time after...

We bought a used car but we're waiting for delivery as there's a delay on a part - what should we do?

We paid £9000 for a used car from a local dealer. That was 14 days ago. We were told it should be ready to collect in 4 days but we have yet to receive it. Apparently a fault was discovered when it was...

I bought a car from a dealer and have now discovered it's a Cat D - what can I do?

I purchased a car 14 months ago and found out yesterday it had been written off as a Cat D but the dealer never told me. What can I do about it please?

Can I reject a used car because of a faulty battery?

I bought a used car less than two weeks ago. It's a 2016 reg. The battery has failed three times since I bought it. The first time a friend jump started it for me, the second time a mechanic used a power...

Can I reject my new EV which refuses to charge?

I took delivery of a new MG EV4 Long Range Trophy on the 29th of April. They were only able to charge it to about 100 miles due to various problems at the dealership. I drove it for about 22 miles and...

Should I reject a faulty car that has now been off the road for six weeks awaiting repair?

I bought a faulty car from a dealership and realised it within just 12 hours. The repairs are going to take 6-8 months as the part required is not available and on back order. What’s my position? The car...