I was in a car accident that wasn't my fault - so why won't my insurer give me my excess back?

I had an accident in October, I was not at fault. It has been shambolic from the start. I saw in one of your columns an article about Tort law, which I thought also applied to me. My car was a write off...

I caused damage to a van and my excess is very high - should I cover the repair costs myself?

Today, as I pulled out of a side road onto a main road, I hit a van. The van was indicating left and I assumed he would turn left, but he he carried straight on and I hit him. My insurance excess is £1000....

A driver hit my car on a narrow road - so why did my insurer settle 50/50 against my insistence that he was at fault?

I was involved in a car accident back in April 2017. It happened on a small stretch of single track road with some passing places, 30mph, three tonne weight limits. I had stopped safely and quickly, the...

If I make a claim on car rental insurance cover, does it affect my premiums for my personal car insurance?

If I make a claim on car rental insurance cover, does it affect my premiums for my personal car insurance?

I had a replacement windscreen fitted - is it my insurer's responsibility to pay for the rain sensor tech replacement?

I recently had fitted a replacement windscreen on my Mitsubishi Outlander PHEV. This was arranged through my insurer's approved suppliers, Autowindscreens, to whom I paid my excess of £75.They were told...

My son hit another car - should he go through his insurer or a claims company?

My son drove into the back of another car a week ago, completely his fault. He has fully comprehensive insurance and his car has a smashed headlight, broken bumper and damaged radiator. The other car...

Our car was damaged and no details were left - should we claim on our insurance?

While parked on the street, our car received damage to the rear light and bodywork but no details were left of the offending vehicle. Our insurance policy does not have no claims protection and the excess...

A bus reversed into my sister's car - should she claim through her own insurance?

A school bus reversed into my sister's car while she was dropping off her grandchildren at school. She sounded her horn before the collision but the driver then drove off. While still in a state of shock,...

I got a flat tyre on my hire car - do I declare this car hire excess claim to my own insurer?

I recently hired a car in Spain and during the rental I had a flat tyre. The rental firm charged me 125 Euros when I returned the car. Fortunately, I had taken out separate car hire excess insurance before...

I can't get covered for car hire in Spain because I'm 86 - what should I do?

I used to obtain an annual policy for car rental in Spain, but now that I'm 86 I'm no longer eligible. Is there an alternative to paying the rental company's extortionate prices?