I've been charged a £100 insurance cancellation fee - is this fair?

I recently attempted to change my insurance policy as I had a change of vehicle and the premium went up by £440. When I questioned how this could be, I was given the explanation of increased risk, breakdown,...

Do we have a case against a dealer for badly advising my father-in-law when it came to financing his car?

My father-in-law recently passed away and I have been tasked with selling his one year old car. Up investigation it seems he had been given really bad advice by the car salesman. When he traded in his...

My car was written off - how will my insurer calculate the premium increase for all four policies I'm on?

A guy drove into the back of my old trusty Volkswagen while parked and unattended outside of my house. The amount of damage has been enough to be declared a write-off. The driver wishes to pay for the...

An accident management company left me £1500 out of pocket - what can I do?

Two years ago I was knocked off my motorbike by a driver who admitted full liability. I notified my insurance company, who said they'd put me in touch with an accident management company who would handle...

We're recorded as 'at fault' in an accident where someone sideswiped us - how do we get this corrected?

We were sideswiped on a dual carriage way. The other driver was prosecuted and found guilty of driving without due care and attention, as well as leaving the scene of the accident. Our insurance company,...

My insurance was cancelled because my black box wrongly recorded me speeding - what should I do?

I had a black box on my old car, but I recently went and got a newer car on finance. I used my old car as part of the deposit and told my insurance company. They told me to remove the black box, wrap it...

How is a write off value decided?

How is a write off valuation arrived at and how can it be challenged?

My insurer paid out a false claim, leaving me with higher premiums - what can I do?

While sorting out insurance for my new car, I've been informed by my new insurer that there's a claim on my insurance for an incident that was reported on the 17 March 2017. There was an incident in a...

My insurance premium increased despite no formal claims - why is this?

A few days ago I accidentally reversed my car into a neighbour's parked car, resulting is very minor damage to one of his car's rear wheel arches. My car was undamaged. I immediately notified my neighbour...

My motorbike was written off in a no-fault claim - should I receive a refund for the remainder of my policy?

My motorcycle has been written off in a no-fault claim, halfway through my policy. I have eventually been paid out for the value of the bike. I phoned my insurer to cancel the policy as the vehicle has...