What can I do if a dealer refuses my request for a full refund?

I bought a 2019 Nissan X-Trail in Feb 2020. The engine management light comes on at random. Two Nissan dealers did work on it but can't find the fault. I asked the selling garage for a full refund but...

Can an insurer insist that a minor scratch is recorded as an incident?

My car was inspected by an independent motor engineer in relation to an alleged incident with a parked vehicle. The minor scratches were found by me two years ago and no other vehicle or third party involved....

Our car was written off but I disputed this - should I go to the Financial Ombudsman?

My wife had an accident and as a result the insurance company wrote the car off. I disputed this, but the engineer stuck by his decision. Having got the car back, I noticed that the engineer had over estimated...

My grandson had his black box insurance cancelled for speeding - can we ask for proof?

My grandson has had his car insurance cancelled as they have said the black box showed that he was speeding. They have also kept £200 for a months car insurance - the original price is £6399. Is this legal?...

I've been charged a £100 insurance cancellation fee - is this fair?

I recently attempted to change my insurance policy as I had a change of vehicle and the premium went up by £440. When I questioned how this could be, I was given the explanation of increased risk, breakdown,...

Do we have a case against a dealer for badly advising my father-in-law when it came to financing his car?

My father-in-law recently passed away and I have been tasked with selling his one year old car. Up investigation it seems he had been given really bad advice by the car salesman. When he traded in his...

My car was written off - how will my insurer calculate the premium increase for all four policies I'm on?

A guy drove into the back of my old trusty Volkswagen while parked and unattended outside of my house. The amount of damage has been enough to be declared a write-off. The driver wishes to pay for the...

An accident management company left me £1500 out of pocket - what can I do?

Two years ago I was knocked off my motorbike by a driver who admitted full liability. I notified my insurance company, who said they'd put me in touch with an accident management company who would handle...

We're recorded as 'at fault' in an accident where someone sideswiped us - how do we get this corrected?

We were sideswiped on a dual carriage way. The other driver was prosecuted and found guilty of driving without due care and attention, as well as leaving the scene of the accident. Our insurance company,...

My insurance was cancelled because my black box wrongly recorded me speeding - what should I do?

I had a black box on my old car, but I recently went and got a newer car on finance. I used my old car as part of the deposit and told my insurance company. They told me to remove the black box, wrap it...