Big thanks to Audi and Halesowen Beechwood for excellent customer service while repairing my Audi A4.

How's this for service from Audi? A few months ago my A4 3-litre Quattro's steering and ESP lights came on so I got the car to my local dealer in the Midlands. It then took Audi UK nearly seven weeks to...

Would you recommend I buy a warranty from Warranty Direct or Warranty Wise?

The 3-year warranty on my Mercedes-Benz E320 CDI Sport Estate is about to expire. Mercedes-Benz gives the option to extend but I have seen Warranty Wise and Warranty Direct. Warranty Direct has quoted...

Can I recommend my local garage, PK Motors of Tunbridge Wekks, for their excellent customer service?

Further to your remark about cut-price MoTs, I have taken our two elderly cars to PK Motors in Tunbridge Wells for the past 13 years. They give a 25 per cent discount to existing customers and have never,...

Customer service problem

My 2006 Passat has been off the road for three months awaiting a spare part. It's under warranty so this is not an issue. However the problem is the length of time off road. The part required is the...

I'd like to recommend the RAC's breakdown recovery after our Volkswagen Golf broke down in France.

You recently wrote favourably regarding RAC Foreign Travel. For over 40 years my normal cars have been an XK120 and XK150. Most breakdown firms do not cover cars of this age, although I have only ever...

Thanks to Autoglass for a quick repair after my car was broken into.

I read the letter ‘Pane Relief’ about Autoglass. Whilst I am not in a position to comment on their charging, I am able to commend them on their service. A year or so ago my car was broken into in the car...

Thanks to JMA Cars of Colwyn Bay for repairing my Rover 75.

Owners of Rover 75 and MG ZT equivalents, who may be tiring of their service garages unable to diagnose or misdiagnosing problems, should be made aware of JMA Cars of Colwyn Bay North Wales who provide...

Has insurance company 24cover gone out of business?

Some time ago you recommended 24cover.co.uk for legal cover for car insurance. However, their website seems to have 'stalled' and no one answers the telephone. Has this company gone bust?

Thanks to the RAC for a very competitive renewal quote.

I recently rang the RAC to change my payment details on my annual breakdown cover. Having been with them for a number of years, the cost was already reduced to £53 - but they then gave me an additional...

Thanks to BMW for helping out with the steering repairs on my wife's Mini One.

My wife's MINI One suffered a serious steering problem, estimate for repair £1200. The car was well out of warranty and also out of goodwill warranty. Nonetheless, in view of the low mileage of 24,500,...