My 2006 Passat has been off the road for three months awaiting a spare part. It's under warranty so this is not an issue.

However the problem is the length of time off road. The part required is the oil pump housing - the keyway did go on mine as you've mentioned in your car review they are a weak point on the car.

I wish I had read this review before buying the car. My main concern is the customer service or rather lack of it from Volkswagen. If this had been under manufacturers warranty then VW would have done everything in its power to get the car back on the road.

Where the car is 5 years old the care seems to have dried up. The point I feel strongly about is that this engine is still on the production line with VW so why not order from that source rather than create a customer base which has no faith in the car. By that I mean I have spoken to VW customer care in the UK and now at executive level having been through the various management levels.

I'm told my car is eighth on the list which to my way of thinking there are other owners out there who have also been without their cars for a long time.

I'm using my wife's car for my daily commute a return journey of 150 miles. Which means she is house bound, she's a blue badge holder and needs her car to get out and about.

I must admit to wishing to get rid of the VW despite only having owned it for two months prior to its breakdown and never going near Volkswagen again. If all potential customers felt this way surely this a case for Volkswagen to get their customer services right and prioritize spares for known weak areas.