My daughter has a service plan but the has dealer closed down, what can we do?

My daughter bought a new Suzuki car back in 2019 from a Suzuki dealership in Cornwall, early this year she took out a service plan for which she pays monthly, the actual dealership she bought the plan...

The RAC cancelled our car insurance after my wife's death - how can I now get cover?

My wife recently died and as insurance companies require any changes to their risks, I considered it correct to advise RAC, with whom she had cover in both our names. They immediately cancelled all cover,...

Range Rover Evoque panoramic roof cracked when we manually closed the boot - is this normal?

My girlfriend closed the boot of our Range rover Evoque manually, without using the auto button. I was sitting in the driver seat at the time and it made a strange noise that I hadn't heard before. I later...

I had to have a new engine fitted after 95k miles - but the new engine is noisy. Should the dealership sort this out?

I had to have a new engine in my Volvo V70 D3 after 95000 miles. I was not too happy about it and expressed this to the dealership (who sold me the car with 5000 miles on it and have serviced it ever since)....

A positive outcome after the Volkswagen emissions fix caused problems to my car

I wrote to you in March about my 2010 Golf 2.0 TDI which had frequent problems after the emissions upgrade. I thought I would update you that Volkswagen has replaced the EGR valve free of charge. A courtesy...

The engine in my Land Rover Discovery Sport has had to be replaced - should I be worried?

I purchased a new Land Rover Discovery sport 2.0 TD4 SE in January 2016. It went for its 1st service in March this year. The dealer said they had detected an engine noise (which I had not). They said that...

My Vauxhall Meriva has a power steering fault -what should I do?

I have a 2009 Vauxhall Meriva 09-plate 1.4 Active with 38000 miles. The power steering fault has just started on my car and is so scary I got in touch with Vauxhall after reading about other drivers. They...

Poor customer service from Hertz

I booked a Hertz Prestige BMW 2 Series Active Tourer several months in advance (the idea is that you get that type of car with leather seats etc) but I ended up being given a fairly basic Cactus. Hertz...

BMW 318d N47 engine failure

I have a five year old 318d with a N47 engine that has suffered a cam chain failure resulting in an engine write-off. BMW have offered to cover 50% of the cost of parts which brings an £11400 estimate...

Great Volkswagen customer service

My wife has a Volkswagen Golf 1.4 which recently developed a fault. The EPC and catalytic converter warning lights came on. We booked the car in to Peter Cooper in Chichester and was told that they would...