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  Bought a used Audi and discovered it needs £2k of work - what are my rights? 15 May 2014 (Ask HJ)
  I paid a £500 deposit on an Audi A6 2.7 diesel Avant with 57,000 miles on the clock. I asked if the car could be taken to an Audi specialist nearby for...
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  Mechanical faults in my Volvo XC60 10 Jan 2013 (Ask HJ)
  My Dad has been having horrendous trouble with his Volvo XC60. He purchased it from new in June 2011. Since then it has spent many, many weeks back at...
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  BMW won't pay for a repair under warranty 27 Mar 2012 (Ask HJ)
  In late January I purchased an 04 plate 645ci from a BMW main dealer. It came with a full year's BMW used car warranty. Since then, the car has been...
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  I bought a used MINI Cooper with a number of faults - is the dealer responsible for fixing them? 15 Feb 2011 (Ask HJ)
  I bought a second-hand MINI Cooper in December from a Mercedes-Benz dealer. It has a 3-month warranty, which expires at the end of next week. Due to the...
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  I've bought a car with missing documents - what can I do? 21 Dec 2021 (Ask HJ)
  I purchased a 68 plate SEAT Ateca two weeks and a number of items were missing. At the time of the sale, the dealer pointed out to me that the V5 was...
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  I can't drive my car with the warning light on but the dealer won't look at it. What do I do? 13 Mar 2020 (Ask HJ)
  Six weeks ago, my six-month-old BMW G20 3 Series had an engine management light come on. I called my dealer and booked it in (10 days was first appointment)....
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  I bought a classic car described as 'immaculate' but it has many faults - can I return it and get a refund? 24 May 2019 (Ask HJ)
  I bought a fully refurbished 1972 MGB Roadster seven days ago which was advertised as immaculate, in as new condition, mileometer reset to zero, essentially...
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  Nissan Juke key fault - Can I reject the car? 15 Jun 2016 (Ask HJ)
  I have a private leasing agreement for a Nissan Juke on a three year deal. I took delivery of the vehicle three months ago and within days the yellow...
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  Faulty MINI Cooper Clubman - who's to blame? 3 May 2016 (Ask HJ)
  I have owned from new a MINI Cooper Clubman Diesel which has been supplied and serviced by our local main dealer. The car has been through four turbos...
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  My warranty company won't replace my Citroen C3's catalytic converter - what should I do? 26 Jun 2010 (Ask HJ)
  I am the owner of a 2005 Citroen C3. I bought it on 31 January this year from a local garage. At the time of sale I also purchased a 12-month three star...
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  Goodwill from Volkswagen regarding TSI engine problems 16 Dec 2015 (Ask HJ)
  I have a 2010 Mark VI 1.4 TSI Golf. The engine fault light came on suddenly so I took it straight to a Volkswagen garage to be told it needed to strip...
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  Bought a used car with faults - who should pay for the repairs? 13 May 2014 (Ask HJ)
  We bought a used Ford Galaxy from a car supermarket recently, but noticed the car has no parcel shelf. After complaining, the car supermarket said they...
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  My BMW X3 was supplied with the wrong tyres - is the dealer liable? 13 Oct 2012 (Ask HJ)
  I recently bought a 2007 BMW X3 M Sport from a BMW dealer. The car was sold to me with non-BMW approved tyres fitted, although they were of correct size...
• Bought used car last week, engine light on two days ago 5 Apr 2016 (Forum)
  ).  I understand that the Consumer Rights Act, as of Oct 2015, gives a right to reject the vehicle within 30 days of purchase for a full refund if it is not fit for purpose or it is not as described or if it is not of satisfactory quality. I feel my case fall within this scope
• MG TF - Used car warranty - what are my rights? 16 May 2012 (Forum)
  been reluctant to take out a warranty that was so  prejudiced against the consumer.  Does anybody have any advice to offer on my rights?
• Dealer making it difficult for me to get car fixed 3 Jul 2020 (Forum)
  registered garage. I also made clear that this would be under the Consumer Rights Act period/terms - i.e. dealer is on the hook for the fix not me. Local garage said that their diagnostics show a problem but it is of a particular type where to isolate the fault requires a Mini specialist
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  Poor paint finish after accident repair 6 Jan 2020 (Ask HJ)
  My Mazda 6 was damaged by another vehicle in late-2017. This required a respray and the wing re-attached to the body correctly. Recently I was jet washing...
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  My stolen and recovered car was repaired but has faults - what do I do? 25 Nov 2019 (Ask HJ)
  My car was stolen and recovered then sent to a repair centre which had it for two months. Two days after I received it back, most of the safety electronics...
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  I bought a used car from a dealer that's faulty - can I return the car or get them to fix it? 9 Apr 2019 (Ask HJ)
  I bought a used car eight days ago from a used car garage and it has started to make a whine from the gearbox. I rang them up and they said you will have...
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  I bought a car that I was unaware had previously been rejected as faulty - and it's now faulty again. What do I do? 16 Oct 2017 (Ask HJ)
  I recently purchased a 2008 Lexus IS 250 from a dealer. It has a fault that has been diagnosed as faulty VVTI controllers (cam gears). The dealer is rejecting...