I bought a used car from a dealer that's faulty - can I return the car or get them to fix it? | Ask Honest John

What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

I bought a used car from a dealer that's faulty - can I return the car or get them to fix it?

I bought a used car eight days ago from a used car garage and it has started to make a whine from the gearbox. I rang them up and they said you will have warranty cover through the AA. I got the AA out and they said they do not cover it, so I am trying the used car company again to either get it fixed a or give the car back to them. I just need advice on how to move forward.

Asked on 9 April 2019 by liam murphy

Answered by Honest John

An insured warranty cannot cover a fault that pre-existed the warranty being taken out. Legally the dealer who sold you the car is liable for any fault that could have been present or developing for six months from the date of sale. This obviously was. See: www.honestjohn.co.uk/faq/consumer-rights/

Tags: buying used cars used car dealers warranty

Dear Honest John,

Please help me choose my next car. I would like it to have:

Similar questions

We bought a used car but we're waiting for delivery as there's a delay on a part - what should we do?

We paid £9000 for a used car from a local dealer. That was 14 days ago. We were told it should be ready to collect in 4 days but we have yet to receive it. Apparently a fault was discovered when it was...

What happens if a used car develops wear and tear faults after six months?

What is the position if someone buys a used car from a garage and then it develops wear and tear faults on two or three components, but after six months has passed, say the clutch, handbrake or suspension...

I bought a used car but it's faulty and now the dealer is being difficult - what can I do?

In April I bought an Audi S4 from a used car dealer. From the outset I didn't feel happy with the purchase and felt that the car didn't drive very well but blamed myself for making a mistake. I had a number...