Why won't our insurance company provide a courtesy car whilst our Peugeot 407 is repaired?

I had a fire in my Peugeot 407 which is now 13 months old. We bought it in February 2011 from the garage secondhand. We have a warranty that still has two years on it. The fire was caused by cross contamination...

Here are the bodies where you can report attempts to involve you in fraudulent or spurious accident claims.

When reporting attempts to embroil people in spurious accident claims, the best bodies seem to be: By email: ICO.gsi.gov.uk . By letter to Insurance Data Base Services Limited: 6-12 Capital Drive, Linford...

If an insurance company appoints an accident management company, is the insurance company responsible for their actions?

It appears that following an accident, my insurance company may appoint an accident management service. If this happens, I would expect that the insurance company would take some responsibility for the...

How did an accident management company get my details following an accident?

Since having my car written off in a non-fault accident in May of this year, I have had three phone calls from ‘Claims Management’ companies wishing to manage a claim for compensation on my behalf. I see...

Should I use the free Hyundai Accident Aftercare service in the event of an accident?

I recently bought a new Hyundai and have received documentation for the free service Hyundai Accident Aftercare, administered by Retention UK Ltd. In the event of accident or theft, I contact them first,...

Why are accident management companies able to charge huge rental charges to accident victims?

I read with interest last week about insurance scams. I had an accident and was supplied with a BMW for five days during repairs by HelpHire, a management company provided by insurer. I signed a form to...

Why are insurance companies now asking brokers not to contact third party accident management companies?

You may be interested to know that some insurers have started asking brokers to sign new terms of business agreements agreeing not to contact any claims management company or solicitor first (even if the...

These are the parties who are to blame for pushing up motor insurance premiums.

There are many parties to blame for motor insurance premium increases. In no particular order: A) Insurers, vehicle repairers, police, franchised dealers and breakdown companies who sell details of non...

Are there any hidden snags to Mazda's own accident management service?

Mazda is making a leaflet available in their dealers claiming that they will handle all aspects of insurance claims for Mazda owners if they are contacted before the insurance company. This seems an excellent...

Why do hire companies like Helphire push drivers to take expensive hire cars after accidents?

Your letter from ES reminded me of my own experience with Helphire. My car, a C Class Merc, the cooking version, was scraped on the nearside by a bus as it pushed into a slow moving queue when the bus...