On 19 February I was sitting in the passenger seat of my parked car (husband had gone into a shop). A large DHL lorry drove past indicating he was turning right. As he turned, the back end of the lorry struck my car, rocking it and striking the rear end. I managed to find the driver, who was unaware and apologised. Details were exchanged and a witness gave evidence. Thankfullly, the car was drivable as we were 50 miles from home and I wasn’t hurt though very shocked. I reported the accident to Saga on reaching home.

We were later contacted by Claimfast and Acromas concerning the arrangements for repairs and told we would be given a courtesy car, which we declined. However they said we would still be given one. The car was delivered and we signed for a £1 credit card, which we were told was standard practice. We asked for the car to be picked when our own was returned on the Friday, which wasn’t done until the Monday. The car repairs cost £2,000 and were satisfactory. However, since then, we have had at least six letters concerning this incident from Acromas and today from Claimfast, asking would I be prepared to go to court. I said yes even though this could involve a long journey and I am in my late 70s.

I feel really upset and distressed about all this harassment, after all I am the innocent party sitting in the passenger seat of my legally parked own car, taxed and insured clean driving licence for 40 years. What should I do? Thank you for taking the time to read this. I do hope you can reassure me as I feel persecuted for something that certainly wasn’t my fault.