Is my story of the write-off of my damaged Mondeo indicative of today's insurance repair and accident management industry?

I was recently hit on the rear nearside wheel of my Ford Mondeo. I notified my insurer, Lloyds TSB, who instructed me to contact Green Flag. The tow truck duly arrived after I had asked for the vehicle...

How could we speed up the process of having my son's Renault Clio repaired by the insurance?

My son and his partner purchased a pre-reg Clio Music with zero miles last October for the advertised price of £8,500. In December, whilst stationary in a jam on the motorway, they were hit in the rear...

Are the people repairing our car deliberately delaying the process?

I think we are victims of a scam. My wife was involved in a car crash just over two months ago. Our insurers, Acromas (formerly Saga), arranged for the car to be picked up and repaired by a garage in Dronfield....

Some good car insurance sense

Having read your horror stories about insurance scams here's one on the other side. A few weeks ago in my Golf I was run into from behind stationary at a roundabout. (Pouring with rain, I was watching...

Accident repairs to my Ford Ka are not of good quality. Can I persuade the insurer to replace the car instead?

My three-week-old Ford Ka (with 350 miles only) was hit from behind at around 30mph causing rear and side panel damage. Although the repair estimate was over £4000, my insurer (also the insurer for the...

Must I go through an insurance claim after damaging another car, or can I pay for the damage myself?

I bumped a girl's Volkswagen Polo in an the work car park on the near-side wing. I have stated that I would pay for the damage I had caused rather than go through the insurance. She stated that it would...

How can I ensure my 3-week-old Ford Ka's accident damage is repaired correctly?

My 3-week-old Ford Ka was hit from the rear at around 30mph whilst we were waiting to turn right. The car has gone to my insurer's 'approved' repairer and there is £3600 of repair work with over 40hrs...

Can I insist on a replacement part rather than a repair after my Ford Galaxy was reversed into?

My parked 5-year-old Ford Galaxy was reversed into causing damage to the bumper, hatch and tow bar. The driver's insurance assessor has inspected my vehicle and is insisting the hatch is repaired. I don't...

Is an MoT needed for insurance purposes

Our estate car was classed as a category D write-off. We have had it repaired at our own expense (two new N/S doors and the rear wheel arch repaired) and are now claiming off the third party's insurance....