How long is it reasonable to wait for an insurer to make a decision?

My son lost his van keys and two days later it was stolen. It was an incomplete conversion to a campervan. This happened about two months ago and the insurer has still not given any indication of a settlement....

My car was damaged at a recovery depot - but the company won't make good the damage?

My car was recovered from France to the UK after an automatic gearbox failure. The vehicle was "dropped off a forklift truck" at a storage depot run by Nationwide Assistance Group in the UK while waiting...

How do I check my insurance claims history with CUE?

How do I check my claims history with CUE?

Someone hit our car but didn't leave his insurance details - what should we do?

Our lease car was damaged on the street outside our property. We did not witness the actual incident but a friend did and came to our door. The driver of the other vehicle, a hired camper van did give...

Do consumers have to disclose that their vehicle has been a total loss then repaired?

Do consumers have to disclose to Insurers their vehicle was previously a total loss?

Why does the start date of insurance affect the price of the premium?

I am moving back to the UK and have my car waiting for me, I am looking at the insurance comparison websites and tried different dates (to suit family getting it MOTd etc before I return). Each time I...

Is an automatic car more expensive to insure than a manual?

I'm looking at buying a car but when I put the details on the insurance website it states it's an automatic but it's a manual. Will it affect my insurance?

Are insurance companies reacting to cars vulnerable to keyless theft by increasing premiums?

Have you seen any signs that insurance companies are reacting to cars vulnerable to keyless theft by increasing premiums? I have been delaying buying a Toyota hoping they are busy in the background rectify...

Where there is a clear non-fault accident why do I have to pay the excess for my insurance?

Where there is a clear non-fault accident why do I have to pay the excess for my insurance and then wait up to six months to reclaim it? It’s quite a sizeable excess £600. This feels grossly unfair? When...

What should I look for when buying a Cat S or Cat N write off?

I'm looking to replace my 2002 Nissan Micra with something similar and am thinking of the Dacia Sandero. I have seen a few examples online for £3500 on a 16 plate but both were Cat S cars, now repaired....