The dealer wants to keep the V5 of my new car for two months - can I demand it considering I paid for the car?

I bought a car from a main dealer, but they're keeping the V5 until June 20 as it was classed as a demo and they are required to keep the V5 for two months. I transferred my car insurance to this new can,...

An Uber driver hit my car and won't pay for repairs or give me his insurance details - what should I do?

A month ago an Uber driver hit my parked car and drove off without leaving his details. However, his passenger got his reg number and gave it to me. I contacted Uber and they contacted the driver, who...

Can I transfer the NCB I've acquired while living abroad to an insurance policy in the UK?

I've lived in France for 15 years. I'm returning to the UK on a permanent basis soon though. I have a full No Claims Bonus in France, but insuring my 2005 Ford Fiesta will apparently cost £565. This seems...

My car has been written off - how do I buy it back from the insurer?

My car has been classed as a Category N write off by the third party insurance company and an offer has been made by them to pay me the market value of the car less salvage. My question is, by accepting...

My friend exceeded their car's mileage limit and now can't get insured - what can she do?

My friend's daughter had a black box fitted to keep insurance low. The mileage allowance was 4000. This was unintentionally exceeded and her insurance was cancelled. She ended up driving for four days...

How do I purchase Gap Insurance on my pre-reg car if I'm not the registered keeper yet?

I bought a pre-registered car with 10 miles on the clock recently. However, as it's classified as a demo model, the Mazda dealer tells me they must keep the V5 for 90 days. When trying to purchase Gap...

Should I get legal cover on my insurance policy?

I'm in the process of renewing my car insurance and they are asking if I want Legal Protection (£30 extra). I know there are some firms that will cover you for that alone and for a lot less money. Are...

A car slammed it's door into my 2002 Mercedes - how do I ensure my car isn't written off for minor damage?

Whilst my 2002 Mercedes-Benz E-Class was parked at the garage today, a van from the business next door smacked its door into my car. I have all the insurance details and they have already alerted their...

A runaway trolley damaged my car - is the shop responsible for the repairs?

A runaway trolley was left at the end of a row of trolleys opposite my parked car, in a marked parking bay, at Asda. I was sat in the car waiting for my wife who was in the store. The weather was sunny,...

Our car was stolen and used in a crime - do we have to accept it back from the insurer?

Our car was recovered after being stolen and used in a crime. It looks like we will have to take it back from our insurer even after giving them the keys and logbook. My wife is traumatised by all this...