Can I avoid having my car written off?

I have had since new a much-cherished top of the range Volvo V70 Cross Country, first registered January 1999. The car has covered 208,000 miles but looks fantastic. However I was recently involved in...

How can I address an inaccurate insurance clams record?

Is it possible to check the insurance claims record used by all insurers? Directline entered a 'no fault' claim I made in December 2010 twice on the record. I then had to make another claim later in 2011....

Car hit me from behind - can i force insurance company to repair my car

A car hit me from behind. My bumper was crushed inwards and i could not open my boot. Her insurance company phoned saying that she had admitted all liability. They sent around an assessor who, at my house,...

Why has my insurance company charged me an extra £10 after a non-fault accident?

I was involved in an accident in August where someone went into the back of my car. The other driver admitted it was his fault and the claim was entirely settled through his insurance. However, I came...

Insurance claim out of the blue

My son had a minor collision with another vehicle on a narrow country lane, my son maintains he was pulled right over to the kerb and scratches from bushes seem to confirm this. Both parties broke their...

Please warn your readers that insurance companies will avoid paying claims if they can.

Recently, I helped my lady-pensioner cousin with a claim on her car insurance. She had been a customer for several years with Co-op Insurance Services (CIS), based in Manchester. She flew back from holiday...

The claim game

Yesterday we got a letter from our car insurance company (More than - we have had our insurance with them for over 30 years), stating that "We have been contacted by a third party who has informed us that...

I bought an HPI-checked car that turned out to be cloned. How can I get my money back?

I purchased a car in May 2010 from a private seller. I conducted various checks including HPI and all came back positive, matching the info the vendor supplied. After about three months the police recovered...

My insurance won't cover all the fire damage to my classic Ford Prefect - why?

I have a 1952 Ford Prefect insured third party, fire and theft. A fault in the trafficator caused the loom to short. The dash, headlining, door card, front carpet, steering wheel and driver's seat are...

I've been involved in a non-fault accident. Should I use the other party's insurer's 'Accident Assistance' service?

I have been involved in an accident which has left my vehicle badly damaged, but usable. The other party (farm tractor and trailer) suffered no damage, but his trailer caught my rear driver's side wheel...