Ask Honest John

Most recently answered consumer rights questions
I bought a Jaguar XJ 2.7 TDVi for £15,500 from a main Jaguar Dealer. I was told it had full dealer service history, having been regularly serviced by them. It did not come with a service book but I have...
I purchased a 2008 Citroen C4 Grand Picasso on 29 July 2016 with a warranty. Within a week I had bought two new front tyres and windscreen wipers for the car as they were in a poor state. A few months...
I stopped briefly in a car park to use a supermarket's toilet. I was there 12 minutes with my wife waiting in the car. I have now been sent a parking charge notice saying that I can appeal within 14 days,...
I bought my BMW X5 (December 2012 reg) from a BMW main dealer with a full service history in April 2016. When it was delivered the service book was missing and I have confirmation that this was "To follow"....
I recently bought a used Jeep Patriot from a dealer and was given a three month basic warranty from them. It developed an oil leak so I called the garage to say this was happening, they said put it into...
I bought a 2013 MINI One convertible a year ago, and the gearbox has always been notchy. The last couple of months I have had trouble getting it into first gear, and the gears are getting stiffer all the...
After much thought, I picked out a 2009 Honda Jazz 1.4 manual with 62,000 miles on the clock for £4000 from a local dealer. I don't currently have a car so it's been difficult to locate a decent car for...
I purchased a car less than a month ago which is continually throwing faults. What do I do?
I bought a year old Renault Captur at the weekend and it appears to be a nice, well-kept car. However, driving it home I noticed what looked like specks of dirt on the centre of the windscreen. On Monday...
My 2012 Skoda Octavia stopped working after 4 years of ownership from new. The dealer cannot work out the fault, we repaid the lease 5 days before the car stopped working. Any chance of getting money back...