Thanks to my local Toyota dealer for repairing the windscreen cheaply on my RAV4.

I attend hospital five days a week, Monday through Friday for essential radiography treatment, a round trip of some 75 miles. I drive a Toyota RAV4 D-CAT 4x4 that is just six weeks old. A few days ago,...

If an insurance company appoints an accident management company, is the insurance company responsible for their actions?

It appears that following an accident, my insurance company may appoint an accident management service. If this happens, I would expect that the insurance company would take some responsibility for the...

Do all car insurance policies provide cover for someone else to drive my car in the event of an emergency?

I have just renewed my insurance through Saga, and am surprised (and delighted) to find a clause that, in the event of a medical or motoring emergency, allows me to give permission to anyone to drive my...

How did an accident management company get my details following an accident?

Since having my car written off in a non-fault accident in May of this year, I have had three phone calls from ‘Claims Management’ companies wishing to manage a claim for compensation on my behalf. I see...

Insurance - old named driver accident penalising me

A few months ago, my sister-in-law hit a cylist on a zebra crossing. It was night, dark and he did not dismount or have any lights so she did not see him. She was driving my car as a named driver on the...

Courtesy car for warranty repairs

My wife's car is due to have some paintwork repairs done under warranty. Honda Chester have referred it to an outside bodywork shop, who will provide a courtesy car but with a £1,000 excess. That on our...

Honda Happiness Accident Assistance

What are your views on Honda Happiness Accident Assistance? In the (hopefully unlikely) event of an accident should I inform them OR my Insurance company first? I ask because of the scams currently operating...

Why are accident management companies able to charge huge rental charges to accident victims?

I read with interest last week about insurance scams. I had an accident and was supplied with a BMW for five days during repairs by HelpHire, a management company provided by insurer. I signed a form to...

Are insurers exploiting policyholders when minor 'material facts' are not disclosed?

I quote from my renewal notice: "MATERIAL FACTS - DUTY OF DISCLOSURE: All material facts must be disclosed. Failure to do so could invalidate the policy. A material fact is one which is likely to influence...

Why are insurance companies now asking brokers not to contact third party accident management companies?

You may be interested to know that some insurers have started asking brokers to sign new terms of business agreements agreeing not to contact any claims management company or solicitor first (even if the...