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Questions from September 2017
My current car is a four year old Citroen C4 Picasso 1.6 HDI with 33,000 miles on the clock. I tow a small caravan (700kg) several times per year on long journeys, but my regular usage is short trips of...
Yesterday, my neighbour received a letter accusing him of using a mobile while driving. It was a vehicle he has never owned or drove, what is his next step?
I purchased a Volkswagen Golf GTI about two years and nine months ago. I've now noticed paint peeling off both rear wheel arches. Volkswagen's warranty team has declined my warranty claim on the basis...
I'm looking at replacing my Honda FR-V with a Lexus NX or Land Rover Discovery Sport. My heart is with Land Rover, but build quality seems to be an issue and I worry at the potential lifespan of diesels...
The clutch in our our 2015 Skoda Octavia VRS has failed after just over 10,000 miles, which the dealer has told us is not covered under warranty. I'm well aware that clutches are considered wearing items,...
I recently had fitted a replacement windscreen on my Mitsubishi Outlander PHEV. This was arranged through my insurer's approved suppliers, Autowindscreens, to whom I paid my excess of £75.They were told...
My son, a learner driver who's driving as a named driver on my daughter's policy, recently received a letter from solicitors claiming that he'd reversed into an old man on a bike in a car park about a...
I have Vauxhall Crossland X 1.2T 130PS and intended to use Shell V-Power fuel to keep the components as clean as possible. After reading the owners manual, it recommends 95 Ron - 98 Ron. As Shell V-Power...
My car was written off by my insurer. I've contacted the DVSA and received confirmation that I'm no longer the registered keeper of the car, I have also received my financial settlement and it has been...
I was recently involved in an accident, with minor damage to both vehicles. As the car I bumped was in front of me, going round a big roundabout (French driver was lost and suddenly stopped in the traffic),...
I've been trying to sell my Mazda MX3 for two months. What's the best way of selling a used car with moderate mileage (92,345) compared to its age (1997)?
Following your advice five years ago, I purchased an old Range Rover Sport - which I loved and was very practical with a reasonable amount of off road use. Rather rashly, but sensing some expensive repairs...
Given what is reported to be happening to used diesel car prices, what effect is this likely to have on leasing prices for early next year?
I have a 2017 BMW X3. It was broken into two times in less than eight weeks, perhaps using some sort of keyless entry. In both cases, there wasn’t any physical damage to the car. On the second incident,...
I've just acquired my first turbo car, a Renault Megane GT Sport and am somewhat unclear about the need for turbo cool down. My manual doesn't mention it and the dealer says its not necessary on modern...
I hired a car at Toulouse airport for 10 days in June. I'm unaware of any traffic violation during the hire, but late in July I received a letter from the car hire company telling me that they gave my...
I have a 2009 Renault Clio, which has done 3500 miles. According to Renault, it needs a new cam belt. They recommend that the tensioner and the water pump should be replaced, but nothing else needs done....
I ordered a new Mercedes-Benz C-Class Estate plug-in hybrid over two months ago. I've now been told by the dealer that delivery will not be until March 2018 due to a shortage of engines. Do you think that...
I was stationary in traffic a few months ago when I was hit from behind and shunted into the car in front. The person in front said there was only one bump and the person in the car behind me admitted...
My friend returned to his car to find a note saying he had damaged another car in supermarket car park. This was not true, there was no incident. He now finds his premium has gone up as he reported an...
Can I drive a friend's vehicle if it's covered by a trade insurance policy? I'm insured fully comprehensive on my own vehicle.
My son drove into the back of another car a week ago, completely his fault. He has fully comprehensive insurance and his car has a smashed headlight, broken bumper and damaged radiator. The other car...
I bought a car from a dealer that didn't have the V5. I used a V62 to register and tax the car. The advert showed two previous owners, but I've now found out that it's had three previous keepers (all individuals,...
While parked on the street, our car received damage to the rear light and bodywork but no details were left of the offending vehicle. Our insurance policy does not have no claims protection and the excess...
A debt recovery company sent a letter to me, which claimed that I owed them money on a Hastings policy. After I contacted Hastings, it transpired that I was the policyholder of an unknown vehicle with...
A school bus reversed into my sister's car while she was dropping off her grandchildren at school. She sounded her horn before the collision but the driver then drove off. While still in a state of shock,...
I purchased a used Jeep Wrangler from a dealer for £20,000. They told me the car had been serviced by themselves, including all oil changes. Upon driving home, the car didn't feel right. I rang the dealer...
I'm a cash buyer with no trade-in. I'm hoping to buy a 2012 Ford Fiesta, with the Aston Martin grille and 36,000 miles on the clock, through a Ford main dealer. They're having to transfer the car from...
I have a 2016 Audi A3 sportback S-line. Very pleased with it, but it's now due its first service. Do I need to go through Audi? I have an excellent local garage who will inevitably undercut the prices...
I have stains on my car seats. I've tried vinegar and bicarbonate soda, as well as vanish, but they make the seats worse. Can you recommend another option?
SEAT contacted me after one year of ownership about the annual service on my 2.0-litre diesel Alhambra. However, now they say that my car did not need a service until it was two years old. This incompetence...
I live in a country village and my nearest service station is about 15 minutes drive away. I find it almost impossible to check my tyre pressure when the tyres are cold (which is what I have been recommended)....
My dad purchased me a 2009 MINI about two months ago, in which time I've done 2000 miles. When the car went for it's MoT, it passed with a minor refusal for headlight bulb but was advised an engine management...
I have a Renault Kadjar diesel, which I'm told needs servicing every 18,000 miles. I'm a bit uneasy about this. I had Skoda diesels previously that I took off longlife service intervals and did every 10,000...
I brought a Skoda Yeti from a Skoda main dealer four months ago for £7000. I've been on maternity leave and only drove the car small journeys (only done 1500 miles). I recently went back to work via the...
I'm using Volkswagen's scrappage scheme to buy a new Golf. Can I claim a refund of the unexpired Road Tax on my old diesel car? One salesman told me that I can and another claimed that, because the car...
I'm three hours drive from a dealer selling a car that my son wants. I contacted the dealer and he said we can't test drive the car unless we buy it by putting down a £500 deposit. Apparently they wont...
I live in London, is it better to buy a new petrol or diesel car at the present time?
I have a Ford Focus Mk1 with new Uniroyal Rainex 3 tyres on the front wheels, which I'm quite happy with. I now need new tyres for the rear wheels. Should I buy the same as the front or the new Michelin...
I drove my Alfa Romeo through a floodwater, which was lower than the sill, at lowish speed. How likely is it that this could've wrecked the engine? The car is heading for write off subject to the insurer...
I have a 1966 Toyota Hilux pickup. The vehicle has a valid MoT until September 2018. The bodywork is in reasonable condition, some dents and scratches but not excessive. It was inspected for the MoT and...
The central locking on my Vauxhall Meriva isn't working. I turn the key once to unlock the drivers door and twice to unlock the back and passenger doors, however only the driver's door will actually open....
We've owned a 2013 Volkswagen Passat for the past five months. This morning, while my wife was driving to work, she heard a crackle and thought it was the radio. Then smoke started to pour into the cabin...
I had an accident in May and was advised by my local garage to contact an accident management company. They replaced my damaged Audi A6 with a BMW 5 Series courtesy car. I signed documents, but failed...
I'm busy with a full on restoration on a 1927 Fiat 509 Spider cabriolet. How many 509 Spider cabriolet were produced in their day? I've noticed that there's not a lot of these cars around anymore. What...
I went to buy a car yesterday, the seller said he bought it new and was the only owner. When I looked at the logbook, it stated the registered keeper was ERAC - Enterprise Rent A Car. When I asked for...
Halfords could not hard wire a dash cam to my Suzuki SX4. I thought that their reply was something you might want to bring to the attention of your readers. They don't hard wire dashcams or satnavs to...
Should I take up the offer of insurance with no claims protection? Direct Line will do it for an extra £28.
We had an alternator replaced recently on our Hyundai Sante Fe. This morning the brakes failed completely and I crashed into another car. Brake fluid levels are fine and there was no warning at all. Could...
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