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  Should a dealer warranty cover a faulty DPF? 24 Jul 2013 (Ask HJ)
  We recently purchased a 2009 Honda Accord Tourer, with 62,500 miles and dealer warranty. After three weeks, the DPF light came on and the dealership sent...
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  Smart Fortwo needs new engine 24 Jun 2013 (Ask HJ)
  I have a 2010 Smart Fortwo. The car has covered 30,000 miles and has a full Smart history. In March the auxiliary belt went, which in turn damaged the...
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  Dealer sold a faulty car - does "sold as seen" apply? 8 Apr 2012 (Ask HJ)
  A colleague purchased a 2007 car three months ago from an independent motor trader. Last weekend the engine fell out, causing extensive damage and leaving...
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  BMW engine failure three months after purchase 19 Sep 2011 (Ask HJ)
  I'm feeling very sick. I've had the car just over 3 months. A few days ago the car suffered dramatic power loss and was running like a tractor. Towed...
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  Za fearer 17 Jul 2010 (Ask HJ)
  I purchased a 2006 Vauxhall Zafira from a dealer, in March 2010. Mileage 59,000, current mileage 61,000. 1600cc. A flashing engine management light was...
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  It’s a stealo 5 Jun 2010 (Ask HJ)
  I swapped my 2004 MG Rover for a 2002 FIAT Stilo 1.8 16v Dynamic. The thing is I’ve been completely ripped off. I was told by the seller that there was...
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  The in-be-teener 24 Oct 2009 (Ask HJ)
  I am 17 years old and I am looking to buy a car. I have found a 1997R Honda Civic that has had 3 previous owners and looks in very good nick. It has done...
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  Volvo XC40 burnt out clutch and damaged flywheel - can the dealer make me pay? 28 Jan 2022 (Ask HJ)
  I have a Volvo XC40 manual which is eight months old and has done 5,600 miles. I had a problem changing gear and a slight burning smell which went away...
• Has the dealer breached the law and what can I do? 3 Apr 2024 (Forum)
  and was repaired (perhaps poorly). After doing some research, I believe I'm covered by consumer protection legislation. The Consumer Rights Act 2015 requires vehicles to be of satisfactory quality, fit for purpose, and as described. Otherwise, I have the right to reject the vehicle within 30 days
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  I bought a Mazda 3 four months ago - a fault has now occurred, can I claim the cost of repairs from the garage? 29 Oct 2017 (Ask HJ)
  I bought a Mazda 3 2.2d in June this year. Four months later, the oil pressure light is on. The dealership warranty was only for 60 days. Who do I set...
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  What do you think of the new car buying services where the vehicles are delivered to your door? 9 Dec 2020 (Ask HJ)
  Every car I've bought in the past from a dealer has been taken for a test drive, to get used to the size of the vehicle or simply to make sure it sounded...
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  The water pump on my car went five months after I bought it - should the dealer cover the cost? 3 Jul 2019 (Ask HJ)
  I bought a five-year-old Audi S1 with 18,000 miles on the clock at the end of January. Last week, less than five months later and with under 25,000 miles...
• VW Touareg - 8 month old car new/used parts for warranty repair 28 Jun 2016 (Forum)
  . At such a young age, do I have to accept a re-manufactured replacement or can I insist on a new component? The car was bought after 1st October 2015 so the new Consumer Rights Act applies and I'm aware I can demand a refund if this fault occurs again after repair.
• Merc Vito 108cdi - Serpentine belt 26 Oct 2012 (Forum)
  been sent(by them) to the manufacturer and tested. In the meantime they suggest I buy another from them and await the result of the tests. Is this the correct way to go? Do I have any rights under consumer law to demand a replacement immediately? I was willing to go with a straight replacement
• Some questions about wheel bearings 5 Mar 2008 (Forum)
  ) Would a Berlingo wheel bearing be a time-consuming item to fit? 4) Would a Berlingo wheel bearing be a fairly unique part, or would it be the same as other Citroen wheel bearings? 5) MOT was done by a Citroen dealer. Should I have expected them to tell me that the only problem was a wheel bearing
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  Faulty BMW Z4 - is the seller trying to fob me off? 30 May 2014 (Ask HJ)
  I have recently purchased a second hand 2008 BMW Z4 2.0 Sport with 35,000 miles on the clock and a full BMW service history from an independent dealer....
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  Vectramised 29 Aug 2011 (Ask HJ)
  We recently purchased a 2004/54 Vauxhall Vectra 2.2 diesel estate car from a dealer at a cost of £4,200. A nice car and suitable for what we wanted, reliable...
• Volvo V90 - Repairs on new (to me) car 23 Apr 2021 (Forum)
  Need some advice on where I stand with my consumer rights, if anybody has the knowledge. Earlier this month I picked up a Volvo V90 from an independent dealer. The day after delivery it threw an error code for the left tail light. Dealer I bought from said if I got them a price they’d “see what
• Ford Focus II (2004 - 2007) - recently bought car has had previous crash repair? 15 Apr 2009 (Forum)
  in that area. He did a bit of strip in the inside of the boot and wheel arch. The rear quarter has been replaced and not particularly well by the looks of things. I am feeling a little foolish now for not noticing some tell tale signs. My question is what consumer rights do I have here. I have read some
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  My 8-year-old Kia has a long list of issues despite being lightly used. Do you agree this is unacceptable? 26 Jul 2021 (Ask HJ)
  I own an 8-year-old Kia Sportage that I bought from my local Kia dealer 7.5 years ago with 2500 miles on the clock. Since then, the car has been serviced...