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My 8-year-old Kia has a long list of issues despite being lightly used. Do you agree this is unacceptable?
I own an 8-year-old Kia Sportage that I bought from my local Kia dealer 7.5 years ago with 2500 miles on the clock. Since then, the car has been serviced and MOT'd at that garage. At its recent service, it had covered 42,000 miles. It's in seemingly very good all-around condition but after the service, I was handed a list of advisory problems and recommended repairs that amounted to over £4000 (on top of the £475 cost of the service) with additional costs to be determined following investigations. This amounts to over half the current value of the car and I am frankly shocked. I was handed the list without any explanation of the technical points involved and I'm still awaiting a call from a manager to hopefully discuss the details of the car's needs that include new radiators (bowed and deteriorated), an aircon condenser (failed), new front brake discs (corroded), new rear coil spring (corroded), new parking sensors (failed), new front side-light unit (water ingress) and the investigation of an oil leak on the rear differential, but I wonder if you feel, as I do, that this is totally excessive and unacceptable for a well-maintained and lightly used vehicle. I wonder whether you can advise me as to what I should say and do in my dealings with the garage? I thank you in anticipation. Kind regards.
Asked on 26 July 2021 by Ivor Davies
Answered by
Dan Powell
It's important to understand that cars (especially diesel ones) are not designed for light use. In fact, I would argue that most of these problems are caused by the fact the car has spent long periods of its life sitting outside in the elements doing nothing. If the dealer wants to retain your business then they may offer a contribution towards the repair costs. However, given the car is almost eight years old, I think it would be better to source an independent Kia specialist who will be able to complete the work at a much lower cost.
Due to the age of the car, I do not think you will not have any grounds against the dealer, Kia UK or any industry body. For your consumer rights, see: www.honestjohn.co.uk/problems-with-a-new-or-used-c...s
Due to the age of the car, I do not think you will not have any grounds against the dealer, Kia UK or any industry body. For your consumer rights, see: www.honestjohn.co.uk/problems-with-a-new-or-used-c...s
Tags:
services
diesel cars
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