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Merc Vito 108cdi - Serpentine belt - daverik

I bought and replaced a new serpentine belt in June(2012) and have covered just 200mls since and now the belt has snapped. A mechanic has looked at the tensioner and pulleys that are fine and rotating freely.

I contacted the supplier who didn't seem interested in replacing it until it has been sent(by them) to the manufacturer and tested. In the meantime they suggest I buy another from them and await the result of the tests. Is this the correct way to go? Do I have any rights under consumer law to demand a replacement immediately?

I was willing to go with a straight replacement, but now I feel as though I should request the costs associated with a replacement, ie: new belt and additional costs for a mechanic to fit it once again. Is this acceptable under law?

Thanks.

Merc Vito 108cdi - Serpentine belt - thunderbird

The manufacturer wiil say your contract is with the supplier, the supplier will question if the belt was fitted it correctly.

The warranty will not doubt cover you for manufacturing defects but exclude consequential damage.

Do what the supplier suggests, if after that you are still not satisfiled you will have to escalate the issue.

Merc Vito 108cdi - Serpentine belt - Simon

Are you sure that there isn't a problem on your engine? Why did you replace the first belt, did that snap too?