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• VW Touareg - 8 month old car new/used parts for warranty repair 28 Jun 2016 (Forum)
  . At such a young age, do I have to accept a re-manufactured replacement or can I insist on a new component? The car was bought after 1st October 2015 so the new Consumer Rights Act applies and I'm aware I can demand a refund if this fault occurs again after repair.
• Merc Vito 108cdi - Serpentine belt 26 Oct 2012 (Forum)
  been sent(by them) to the manufacturer and tested. In the meantime they suggest I buy another from them and await the result of the tests. Is this the correct way to go? Do I have any rights under consumer law to demand a replacement immediately? I was willing to go with a straight replacement
• Some questions about wheel bearings 5 Mar 2008 (Forum)
  ) Would a Berlingo wheel bearing be a time-consuming item to fit? 4) Would a Berlingo wheel bearing be a fairly unique part, or would it be the same as other Citroen wheel bearings? 5) MOT was done by a Citroen dealer. Should I have expected them to tell me that the only problem was a wheel bearing
• Volvo V90 - Repairs on new (to me) car 23 Apr 2021 (Forum)
  Need some advice on where I stand with my consumer rights, if anybody has the knowledge. Earlier this month I picked up a Volvo V90 from an independent dealer. The day after delivery it threw an error code for the left tail light. Dealer I bought from said if I got them a price they’d “see what
• Ford Focus II (2004 - 2007) - recently bought car has had previous crash repair? 15 Apr 2009 (Forum)
  in that area. He did a bit of strip in the inside of the boot and wheel arch. The rear quarter has been replaced and not particularly well by the looks of things. I am feeling a little foolish now for not noticing some tell tale signs. My question is what consumer rights do I have here. I have read some
• Car blew up & and was stolen the same day I bought 13 Jul 2024 (Forum)
  this means, but they let me test drive it and let me drive away with it with a children's seat in the front, so I'm fairly sure my consumer rights would have been intact).  As soon as I got on the motorway home, the car suffered a catastrophic failure. Smoke out the back, smoke out the front
• Landrover Freelander - Consumer Rights Act 2015 10 Feb 2017 (Forum)
  In October last year I bought a 6 year old Landrover Freelander from a registered car dealer for £15,600. The car was serviced, MOT'd and had a...
• Delay in fixing car 15 Apr 2024 (Forum)
  if I would be entitled to any sort of compensation towards the cost of the eventual repair as it has left me without a car for months and the quote for the repair was over £700! Not sure who to ask ie omburdsman about any consumer rights…
• All - Advice given on HJ Questions 13 Jun 2021 (Forum)
  Always read the advice to questions on the site and find some of the answers not at all helpful Today a chap as a Honda Civic with a faulty alternator part claimed to be £1100 No practical advice  given other than usual consumer rights etc  How about suggesting he
• Vauxhall Insignia - vauxhall radiator 19 Jun 2017 (Forum)
  conditions? Where do i stand in with regards to the consumer rights act in getting the dealer that i purchased it from or the warranty to fix it? Many thanks in advance
• Toyota Rav4 Gear box and squeaks! 2 Nov 2003 (Forum)
  unacceptable as the faults were there from the beginning. Their repairs would invlove stripping the gearbox which requires the engine to be removed!! Am I right in thinking that under consumer law I can demand a refund or replacement vehcile? What would others do? SeanC
• Shafted by Small Call Dealer? 28 Aug 2022 (Forum)
  if I’d gone to see the car before buying, although I might have picked up the smell of petrol. I’m trying to figure out if I have any rights under the Consumer Rights Act. Am I correct that even just the fuel tank issue (which is potentially dangerous) meets the definition of a significant fault? Many
• honda frv - air con fault 3 months after purchase 28 Jul 2018 (Forum)
  im trying to find out what my rights are under the consumer rights act 2015. ill try and bullet point rather than a huge storey. bought the car in march (snow on the ground then) everything was fine. I commented at the time i couldnt test the aircon because it was so cold
• Peugeot 3008 - Used car fault after purchase 4 May 2018 (Forum)
  it from and although they haven't given me an estimate on the repair cost, it's obvious from emails and phone calls that they intend to charge me normal parts / labour costs. I've done a bit of research and discovered that the Consumer Rights Act of 2015 states that if the purchase of a car is over
• Nissan Bluebird (1986 - 1990) - 1990 1.8 Head gasket blown 13 Feb 2009 (Forum)
  overheated and wouldn't start again. Once the RAC started the engine, tons of white smoke was being emitted from the exhaust, so I think their diagnosis is the right one. Knowing the good history and general good condition of the car, it might make more sense to repair it than spend the repair money
• MINI Clubman - Dealers selling privately 29 Dec 2023 (Forum)
  was advertised as private and i viewed and bought the car at his home address. He did not state he was a car dealer, in fact he said he was a barber!   Im not sure if this is a criminal matter as in fraud or a civil matter as in consumer rights act? Any advice?   Thanks.
• 2013 VW Passat 2.0TDi - My rights on a second hand car bought from dealer 9 Jun 2018 (Forum)
  to fix it at a cost to him, where do I stand? Would I be able to do the thing where I can demand a full refund within the first 30 days under the Consumer Rights Act or is this particular scenario not entitle me to do that? Any help would be greatly appreciated as I would like to know exactly what
• SEAT Leon ST - Within 30 days right to reject, dealer refusing to 22 Nov 2022 (Forum)
  the £0.45 seems on the extreme high end to me so I will have to fight that. So, my question. As far as I can tell I will not have to pay them a weekly rental, I cannot find mention of that anywhere in the Consumer Rights Act. But I do have to pay the mileage. When all is said and done I
• Honda Civic - Garage fitted V rated tyres to front instead of H 29 May 2012 (Forum)
  time, as the vehicle doesn't feel so surefooted on the roads over 30mph approx. The tyre depths are approx 7mm on the front. Does anyone know where I can find out what the new tread depth should be or how to find out? What is the best thing to do now? What are my consumer rights. They also
• Alfa 156 - Engine failure after 5 months 19 May 2011 (Forum)
  to repair (but not essential) which we couldn't afford and the dealer refused to help (which we accepted).  Since getting the car we have had the anti roll bars repaired, the wishbones & brushes and replaced all the brakes so a fair bit of money spent... The car consumed lots of oil