The female responder (Georgia Petrie) basically always says "contact Citizen's Advice"

Edited by Sprice on 11/06/2021 at 15:34

That's a pain. Is it any time you use the iPhone or when writing a long post? If it's a long post you may be hitting the timeout, which will happen on any device.

Prepared a big diatribe on this and the flaming site did what it does all the time to me when trying to post using my iPhone it deletes my efforts. Can’t be bothered to type it all out again.

Always worth copying a long post before you hit the post a message.

Prepared a big diatribe on this and the flaming site did what it does all the time to me when trying to post using my iPhone it deletes my efforts. Can’t be bothered to type it all out again.

What I sometimes do for one of my longer posts (especially where I've done a decent amount of research or pondering) is to copy the text into memory (as I use a desktop I then paste it into Notepad to 'hold' it just in case the post is deleted or there's a glitch), so it can be re-done in a few seconds.

Regarding that Civic, I would’ve told them (assuming a full Honda service history) to contact Honda customer services direct then if they get no joy post a few negative reviews online. I motivated our local Honda dealer to fit a new clutch to a two year old CRV which was suffering irritating and unacceptable judder through contacting Honda after the dealer had fobbed me off and the Volvo dealer through a negative review which was quickly picked up by the dealers head office and the branch was instructed to repair my car foc. I withdrew the review after they acted. It’s rare that Civics go wrong but it’s an example of the crippling cost of all this emissions control gubbins our cars are saddled with today. An alternator, starter and battery are all more costly on any car equipped with stop/start. Still £1100 was a nonsense figure. I’ll wager that if they do the above the firm will offer improved goodwill. If however it has been serviced by auld Tam in his shed or the 18yr old lad at the local fast fit centre then it’s time to get the cheque book out.

This Honda garage is treating the customer as a complete mug! An alternator is available (2017 Civic 1.8 Petrol) on Euro Car Parts for £273.89 if you use the latest discount code on the Euro Car Parts Website (they always have a discount code on their website). Currently it's GOAL45

www.eurocarparts.com/p/lucas-alternator-401600661

Admittedly it's a reconditioned unit and it's only available at this price if they get the old one back. You can also arrange fitting through ECP.

It's because dealers treat customers like this that punters take their cars to "auld Tam in his shed or the 18yr old lad at the local fast fit centre".

So in answer to sammy1's original point. I agree, the advice on HJ answers isn't particularly helpful.

Edited by FiestaOwner on 13/06/2021 at 09:20