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Dealer damaged my new car before delivery - can I ask for an alternative?
I bought a new car using finance and made a deposit. The day the car was supposed to be delivered, I received a call from the dealer as they noticed the windscreen was damaged and they cannot deliver it. It might take 1- 4 weeks for repairs. Now, since I'm buying a new car, am I getting a new car? Does the dealer have the onus to provide me with an alternative car or give compensation for accepting the repaired car?
Asked on 15 April 2017 by Alvin
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You can pull out of the deal if you want to for this reason: www.honestjohn.co.uk/faq/damage/ It will probably be okay, but fitting a new screen is very invasive. There could be leaks and there could be rust due to the screen frame having been scratched. If a big national glass-fitter fits it, then it might not be original manufacturer quality screen. And if there are cameras and light and rain sensors behind it they might not work.
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