Why doesn't Volkswagen's service plan cover brake fluid?

I have had a bad experience of a service plan with my father’s Volkswagen. Volkswagen does a fixed price two year plan at £379 which you pay up front in one go and which covers two services and two MOTs,...

How can our friend contest the third party's version of events after an accident?

About three weeks ago a friend was returning home, mid afternoon on a dry day and was probably doing between 30 and 40mph. She was coming round a gentle right-hand bend when she saw, some 250 yards away,...

Will I be liable for the costs of my upgraded hire car following an accident?

Someone drove into the back of my 2010 Hyundai i20 - not my fault. Hyundai Accident Aftercare (HAAC) has arranged a hire car through Gemini Vehicle Solutions, a 2012/62 Ford Focus 6-speed diesel from Enterprise....

Why was my whiplash payout so large?

Some time ago I had an accident when I was hit by a car while I was going round a roundabout. The other driver admitted liability because she was on her mobile phone and had not seen me. I was advised...

Why are whiplash claims paid out to drivers of cars with head restraints?

Insurance claims for whiplash injuries have been in the news yet again. Maybe I am naive, but I thought the reason why all cars are now fitted with head restraints was to prevent such accidents. We were...

How can I claim for damage caused by a pothole?

Having suffered a burst tyre after hitting a pothole while driving on a wet road in the dark, what procedures should I follow in order to make a claim against the council concerned? I have sympathy for...

Is it normal for warranty companies to prevaricate for flood-related claims?

I wonder if other readers have experience of making claims against Allianz. I have not made a claim for some 30 years and am astonished at the prevarication and delay encountered in my dealings with the...

Can I claim from the Highways Agency for pothole damage to my car?

The lane we have to drive on every day is full of potholes and, despite several complaints to Highways, nothing has been done. We now have broken a road spring due to the condition of the road. Do Highways...

Courtesy car. Am I entitled?

I am insured with Diamond and on the 27th December, whilst out driving in a car park a woman came out of a junction, didn't stop and went right into the side of my car. She blamed me and said it was my...

Insurance claim

My Volkswagen Golf (2.0TDI, 140 bhp, 2004, 90k miles) was hit on 27th December whilst parked with no occupants in a residential area. The other party admitted liability and my vehicle is currently being...