I wonder if other readers have experience of making claims against Allianz. I have not made a claim for some 30 years and am astonished at the prevarication and delay encountered in my dealings with the claims department over a period of almost seven weeks.

On the first November my car broke down and was towed into a local garage who some days later confirmed that due to driving through water that it had suffered a hydro locking causing major damage to the engine. Allianz advised me at the time that it was damaged beyond reasonable repair and would be treated as a write off. Since that date and despite numerous phone calls and the provision of all documentation requested they have now advised that they are trying to confirm evidence of some impact damage to the front of the car. There was no impact as the car was not involved in any kind of collision. When their agents collected the car a month ago they took the car and the engine, in two parts now, but neglected to take the front of the car which had been removed to access the V8 engine. As I have said I would be interest to know whether their behaviour in dealing with my claim is normal and whether other readers have had similar experience?