Volkswagen Caravelle engine fault - what are our rights?

Our vehicle is a Volkswagen Caravelle DSG with over 70,000 miles on the clock. The problem appears to be the EGR cooler corrodes internally, producing aluminium oxides, and this then passes into the intake...

Can I reject my Audi A3 over its slow heater?

I own a 2014 Audi A3 1.8 TFSI saloon. The car takes ages to warm up in the mornings and I don’t usually get any hot or warm air into the cabin until 15 minutes after start-up. The car is under warranty...

Can I reject my Mercedes-Benz GLC over its steering judder?

I recently purchased a new Mercedes-Benz GLC Coupe AMG Line; however, I have noticed a judder when turning or reversing the car on full steering lock. The dealer says they have had four GLCs in this week...

What's the legal towing capacity of the Nissan Terrano?

I have a Nissan Terrano. I believe its towing weight is about 2900kg and I'm thinking of getting a new trailer, with a gross weight of 3500kg. The unladen weight is about 1900kg and my horse weighs about...

Best way to challenge car valuation after write-off?

Three weeks ago my wife's car, a 2003 plate Range Rover LPG, was hit outside our house by a drunk driver. The driver was arrested and charged. We have gone through our insurance who have provided a hire...

Can a car dealer be held liable over a missing DPF?

Can you clarify the situation regarding DPFs? What would happen if a used car was bought from a dealership and subsequently (after two years) found that the DPF had been removed? Could the dealership...

Bought a used car that is now unroadworthy - what are my rights?

Six months after buying a used car with a new MoT; I have found that it should not have passed due to missing plates that protect the sills. Where do I stand legally in getting compensation, so I can pay...

Need a car to use in Spain - should I buy here or abroad?

I need to buy an automatic car, as a runabout, to keep in Spain (probably for £4K - £5K). I'm aware that cars in Spain are more expensive, so would it be better to purchase a left hand drive car here in...

Brake caliper failure on Honda Civic

I have a 2012 Honda Civic with 25,000 miles on the clock. The other day I went to my car only to find that it had rolled down my drive and into my garage door. I obviously thought I had forgotten to put...

What are my rights over my car's faulty brakes?

How many miles is it reasonable for disc brakes to last on a Suzuki Swift? It passed its MoT five days before we purchased it, only to find that it needs new discs and pads after just seven days of ownership....