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Volvo used car warranty - what should and shouldn't be covered?
I have a Volvo XC90 and six months ago a failed engine mount was identified during a service and not replaced proactively. Then four months later, all mounts had to be replaced under the approved used warranty. Now, a plastic bracket has failed due to the earlier engine movement. This clip holds the hose for the turbocharger in place, but I am told it is not covered under the warranty as it is not a mechanical failure. Isn’t a broken plastic bracket mechanical failure? Shouldn't Volvo customer relations intervene here and cover this?
Asked on 16 November 2016 by Brian Gregory
Answered by
Honest John
Warranty insurers sometimes use all kinds of excuses not to make repairs. But the fundamental rule that applies to everything is that a warranty insurer will not pay for any proactive preventative measures; it will only pay to fix something that has broken. A decent dealer would take care of the proactive measures, but it seems that yours isn't. I can't answer for the warranty insurers. But you could, if you wished, take the matter to Small Claims.
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