Insurance claim

My Volkswagen Golf (2.0TDI, 140 bhp, 2004, 90k miles) was hit on 27th December whilst parked with no occupants in a residential area. The other party admitted liability and my vehicle is currently being...

VW Touareg - when are the options worthwhile?

I am seriously considering the purchase of a new VW Touareg 3.0-litre diesel with 245bhp. There seems divided opinion about the optional air suspension - several reviews praise it, but a dealer suggested...

My accident repair is not good enough

I had a light accident in my Jeep in a tight country lane, and the damage was restricted to the rear o/s door. After insurance company issues, the car was delivered to their preferred repairer. All well...

Can I trust the Honda Happiness Accident Assistance scheme?

I am owner of Honda Jazz. In the event of an accident to whom should I report: Honda Happiness Accident Assistance or my car insurance company?

Does repaired accident damage devalue a car?

We own a 2009 Ford Fiesta that was in perfect condition with just over 10,000 miles on the clock. In mid-May, whilst stationary at traffic lights with the handbrake on, a Transit van smashed into the rear...

Had to have my Citroen Picasso's sump re-threaded during a service - should I pay?

I have owned my Citroen Picasso for two and a half years from new. I have just had a 50,000-mile service and the garage phoned to tell me that I might have to have a new sump, as the threads in the oil...

Am I being penalised for using Honda Happiness Accident Assistance by my insurer?

I have a 1.4 manual Jazz and would use the services of Honda Happiness Accident Assistance if the need arose. However my current insurance with Sainsbury’s Finance includes amongst the excesses: “Repair...

Car damaged by drink-driver - how should I proceed with my insurance company?

My car was hit by a drunk driver outside my pub. I have received information from my insurance. I have attached a copy of a form they have sent me. Can you tell me if this is a standard form and is there...

Are accident management companies pushing up insurance premiums?

I was interested to read your letter headed ‘Decline and Fall’ in the DT dated Saturday 13 August. I had an almost identical situation arise as MM of Hawick which involved the same insurance company. Last...

Should I use the free Hyundai Accident Aftercare service in the event of an accident?

I recently bought a new Hyundai and have received documentation for the free service Hyundai Accident Aftercare, administered by Retention UK Ltd. In the event of accident or theft, I contact them first,...