Should Volkswagen pay a goodwill contribution to my Polo 1.2 engine replacement?

I bought my 2011 Volkswagen Polo 1.2 TSI in June 2016 and noticed this week that the oil level as been going down and the light came on. I took it to an independent Volkswagen specialist who told me that...

Should Fiat make a contribution towards a bearing failure on our five year old Fiat 500?

How long should a gearbox main shaft bearing be expected to last? Our Fiat 500 (with full main dealer service history) has just reached five years old and 27,000 miles. Following some horrendous rattling,...

Ford Focus gearbox failure - should Ford pay?

I bought a Ford Focus manual 1.6 TDCi just over 1 year ago and it was just two years old. It has been serviced at Ford dealers at required intervals and about three months ago with about 38000 miles registered...

Goodwill from Volkswagen regarding TSI engine problems

I have a 2010 Mark VI 1.4 TSI Golf. The engine fault light came on suddenly so I took it straight to a Volkswagen garage to be told it needed to strip engine down to check why no compression in chamber...

Goodwill payment six months out of warranty - expecting too much?

My ASX was bought at 3 months old and has been serviced at a Mitsubishi dealership each year since. The car is now three years and six months old. The petrol tank is leaking from the seam and has some...

Manufacturer contribution towards repair

The Volkswagen emissions scandal is going to cost them billions. Does this mean that their policy regarding contributions towards repairs is to reject all requests, no matter what the circumstances are? My...

Peugeot 3008 hybrid 4 faulty door seals

I have a Peugeot 3008 hybrid which has been excellent. The car is three years old and I have noticed both front door seals are completely perished and there are now gaps. I have spoken to other owners...

Offered a goodwill discount on rust repair on my Audi A4 - is the quote loaded?

I have been offered a 70 per cent goodwill payment from Audi towards the repair/respray of some minor rust in the roof strips of my 2003 Audi A4 saloon. This is a very good offer for a 10-year-old car....

Thanks to Chevrolet for a goodwill intervention relating to a failed alternator on our Matiz.

I experienced alternator failures on two Chevrolet Matiz. The first was replaced under warranty. The second cost £211.51 to replace, the work done at a Green Flag Breakdown-appointed repair facility. That...

Honda were generous in helping to repair an ABS failure on my 9-year-old Jazz.

I wrote to you recently about ABS failure in my Honda Jazz. Due to the excessive cost, I contacted Honda directly, hoping for some assistance. Bearing in mind my car was secondhand, nine years old and...