Ask Honest John

Most recently answered market value questions
A recovery company tipped my Land Rover onto its side during recovery even though they had been advised to wait for the police to close the road. This mistake caused £10,000 worth of damage. Their insurance...
Our car was recently written off after a rear end shunt. Can we appeal against a car being written off because I paid £784 the week before the write off for repairs. The body shop said the car is safe...
While stationary, the door of my son's 15 yr old Vauxhall Zafira was hit by another driver trying to manoeuvre. The insurance want to write it off, but it's a reliable car and he has a young family who...
What can I do if I don't agree with my insurer's write-off valuation?
I bought a brand new car in March this year. When it rained, the water leaked into the car. I sent it to the dealer to fix it, but it's not been successful and it still lets water in. What can I do? Should...
I purchased a Citroen C4 Picasso on 10 August, it's three years old and had 21,000 on the clock. On arrival to my viewing and during the test drive I noticed a few things - one alloy was particularly badly...
Someone drove into the back of my car and admitted liability. Can I refuse to let my insurer write off my car?
Is it a good strategy to exit a 42-month PCP early (say a year early) so there is still good equity in the car, to then start another PCP, as opposed to keeping the car for the full term and then taking...
I've had a car accident that wasn't my fault. Can I insist on having my car repaired, even if the repair costs exceeds the value of my car? I really want to have my car repaired rather than have it written...
My car was badly keyed and will need a complete respray but the car is only worth just over £3000 and repairs are £1800 so likely insurer will not do it. If they say no and offer me a settlement, can I...