Insurer wants to write off my car!

I had a minor accident in May this year when a guy hit my car in the rear bumper while I was waiting at traffic light. There was minor scratch, but I reported the incident to my insurance company. When...

Can large, low profile tyres which make a lot of noise be described as 'not fit for purpose'?

I have an Audi A7 3.0TDI S-Line that suffers from appalling tyre ‘hum’. The hum is unfortunately right at the pitch and frequency of my upper-tier hearing range. When I first asked about it you suggested...

Should my SEAT Ibiza's brake discs have warped after just 11,000 miles of urban driving?

The local dealership where I bought my SEAT Ibiza 1.2 TSI 2 years ago has given up the franchise. I now have to travel an hour to a SEAT dealer. That would have been fine if the car had not been dogged...

Are we entitled to a refund?

My father recently bought a used car from Evans Halshaw. His own car broke down and he needed a car urgently as my mother is in hospital 20 miles away and my father likes to visit daily. His own car...

Bought privately, but car has £2000 fault - where do I stand?

I bought a 2010 Volkswagen Fox last week, privately. I have since had a diagnostic test done by Volkswagen and the results show that cylinder three has excessive low compression resulting in £2000+ of...

Had accident, but guilty party won’t pay – what should we do?

My wife was recently involved in a road accident, which wasn’t her fault. The other party accepted liability at the scene and offered £800 to fix the car. However, after speaking to a mechanic, we found...

Insurance and pattern parts?

The time has come to renew my insurance with Direct Line and their policy wording now states that they may use parts not manufactured by the car maker. As my car is less than 1 year old and under warranty...

Incorrect tyre fitted

I recently had my car serviced and I asked the garage to fit a replacement tyre. When I picked the car up I was told that the tyres had been rotated and the new tyre fitted. The next day the tyre warning...

Honda Civic engine failure

My 2012 Honda Civic has been plagued with engine problems and at one stage caught fire whilst being inspected by the dealer. Since then it has been fitted with a new engine, but still suffers with problems....

Failed air con compressor on Volkswagen Passat

The air conditioning compressor has failed on my 2008 Volkswagen Passat 1.9 TDI, with 27,000 miles on the clock. The car has a full service history and has been well cared for. Is this a common problem,...