Speak to insurer or manufacturer after an accident?

I recently bought new Hyundai i30. The manufacturers say if I have an accident claim I should contact their agent in the first instance NOT my insurer (Sainsburys). They will then take over all negotiations...

Can I sue my local Volvo dealer after my engine blew?

Some time ago an oil warning light showed intermittently on the dash of my Volvo. I took it immediately to my local Volvo dealer (where my car has been serviced since new). I was charged £60 for investigation...

Why was my new Volkswagen Golf VII not supplied to the specification I ordered?

I ordered a new shape Volkswagen Golf VII on 11 January 2013 from the local dealer, based on info in the brochure of 19 October 2012. The production date of the car was 15 February 2013. I paid an extra...

Air bag failure

My wife had an accident yesterday. Her 2011 Toyota Yaris struck a tree, flipped into the air and somersaulted across the road coming to a stop on top of a ditch. The car is a complete wreck, but miraculously...

Car doesn't match model in brochure – what can I do?

I bought a nearly new Audi A1 from a dealer recently. The car was advertised as having electric heated/folding mirrors, but when I got home I found it didn’t have them. The dealer has said is a factory...

Nissan will not adjust their compensation for my daughter's Qashqai's differential fault.

I wrote to you in May regarding problems my daughter was experiencing with regard to the differential of her Nissan Qashqai and the amount of compensation Nissan was prepared to pay. You kindly provided...

Blown tyre from raised manhole cover - should council pay for new tyre?

I have a Mazda MX5. A few weeks ago my off-side tyre blew on a sharp raised manhole cover. The damage cost me £140 to fix and I have taken photos of the damage and the cover in question. Should I write...

Can I remove category D from my car's history?

Is there a method or procedure to remove category D write-off from a vehicle when it's been repaired?

Honda CR-V DPF filter problem

My 2012 Honda CRV has been in the dealership for six weeks now with a DPF emissions filter problem. This has been a recurrent issue with the vehicle since new; we are now told it will be another two weeks...

Dealer won't fix noisy gearbox on Volkswagen Golf - what can I do?

The manual gearbox on my Volkswagen Golf is making a loud rattling noise when idling in neutral. I’ve approach my local dealer and been told this is a neutral gear rollover noise and they will not accept...