Car doesn't match model in brochure – what can I do? | Ask Honest John

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Car doesn't match model in brochure – what can I do?

I bought a nearly new Audi A1 from a dealer recently. The car was advertised as having electric heated/folding mirrors, but when I got home I found it didn’t have them. The dealer has said is a factory fault and offered to retrofit them instead. What are my rights? I don’t like the idea of having the mirrors retrofitted.

Asked on 3 August 2013 by chrisky

Answered by Honest John

This is a very common misbuild on VAG cars. Assuming they can be retro-fitted, that's all the dealer has to offer you, and courts have accepted in the past that cars are not necessarily delivered precisely to the specification in the brochure due to the complexities of production.

Tags: legal and consumer advice buying a used car

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