Dealer won’t replace dangerous cracking tyres on my used car – what can I do?

Last month I bought a 2007 Mercedes-Benz E350 from a Kia dealer. I noticed that it was making a groaning noise from the front, and informed the dealer. They told me to take it to a local garage (we agreed...

BMW 3 Series Touring differential fault

My 2007 BMW 3 Series Touring has been diagnosed as a differential problem. The car has covered 64,000 miles and has a full BMW service history. I’ve been quoted £1400 plus fitting for a new diff, but can’t...

ESP failure on Volkswagen Golf - should the dealer pay for the repairs?

It would seem that my 2007 Volkswagen Golf has finally succumbed to the infamous ESP light failure. I bought the car 18 months ago from a dealer and it has covered 55,000 miles. Do you know if Volkswagen...

Bought a used car that needs lots of work - who should pay?

I bought a 2006 Suzuki Grand Vitara privately, but after two weeks told by local garage that the car needs a new DPF and cat converter. The seller bought the car from the dealer in May, can I demand that...

Engine management problem with Golf at 36,000 miles

I purchased a 2009 Volkswagen Golf 1.4 TSi from an authorised dealership in 2012. The car had just 19,000 miles on the clock and was serviced regularly by them. Two weeks ago (at 36,000 miles) the engine...

Do I need to declare an accident if I was the only one involved?

I was driving my car recently and crashed into a traffic island. No one was injured and my car was the only vehicle to receive any damage. Am I required by law to report this to my insurance company? I’m...

Why are accident management solicitors referring clients to counsellors when there's no need to?

I have a friend who is a counsellor, and she told me last week that some of her clients were referred to her by solicitors acting on their behalf after a car accident. In some cases the clients were fine...

Can I force Volkswagen to help with an ABS/ESP fault on my Golf?

I have a fault with the ESP and ABS lights coming on intermittently in my Golf, and the car starts to jerk and brake on its own accord when the ESP light starts flashing at very low speeds. I think I have...

Is it illegal to take delivery of a new car before date of registration?

I'm buying a new car which will be registered for the 1 September; however, the dealer wants to deliver the car early and keep it on my driveway. I phoned to get insurance cover and was told that it is...

Caught speeding, but no idea who was driving - what should we do?

We have received two speeding fine for offences committed on the same day. On the day in question, my husband, my daughter and myself were out on family trip and all three of us took turns driving. Problem...