Should I claim via my insurer or an accident management company?

Yesterday, I was rear ended at traffic lights. I have the third party's phone number. He did not know his insurer's name and is asking to settle without reference to insurers. The damage to my 2000 Mercedes-Benz...

Is it worth spending more to get a manufacturer approved-used car?

My Hyundai i20 was written off recently. My insurer has offered me £3695 to find a replacement. I found one on the AA used car website from for that price, but it's not AA-approved. Can I buy it with confidence?...

A pothole damaged my car's alloy - if I claim from the council, will my insurance premium be affected?

I hit pothole and wrote off an alloy wheel. A number of other cars were similarly damaged in the 30 minutes I was there and the police attended the scene. My car is a 1999 Toyota Avensis Estate in good...

My car was written off - what happens to the finance payments I've made so far?

My Ford B-MAX was involved in an accident and the other party accepted liability. I didn’t want the hassle, so I claimed against my own insurer. I lost my excess but, as I have legal cover under my insurance,...

My insurer told me my car was being repaired but it's now a write off - what should I do?

I recently damaged the front end of my car, it was my own fault. My insurer verbally said, on three separate occasions, that the car has been authorised for repair and that it has not been written off....

How can I find out what damage was involved in an insurance write off?

I have purchased an Experian search on a car due to it being an Insurance write off. It only advises of the category, it doesn't show the name of the insurance company. Is there anyway I can find this...

My car, which was written off (but repaired), has lost value - can I claim for this loss from my insurer?

In December 2016, I was the victim of a rear end collision. The third party driver accepted full responsibility. My car is a 2008 Citroen C3 and the damage was such that my insurers wrote it off. However,...

I've seen an affordable Cat D BMW for sale - should I buy it?

I'm looking to purchase a 2016 BMW 1 Series M Sport, but they are out of my budget. However, I have seen a Category D write off with a front wing replacement. It also has a small dent in the chassis. It...

A recovery company tipped my Land Rover onto its side - is it fair that they now want to write it off?

A recovery company tipped my Land Rover onto its side during recovery even though they had been advised to wait for the police to close the road. This mistake caused £10,000 worth of damage. Their insurance...

Why is our insurer offering less than what our car is worth?

My daughter's car was written off by a workman's gas bottle that rolled off the pavement under her car. They have public liability insurance and have admitted liability. I have said she should claim for...