Why do you advise use of claims management companies?

I've noticed that you often advise using accident claim management companies when making a claim against a third party, instead of one's own insurance company. I thought that's what insurance companies...

I can't open my boot of my Mercedes-Benz E Class electrically - is this a known fault?

I've got a Mercedes E320 CDi and I've started to get warnings on my dashboard display concerning the left and right hand rear number plate lights and third braking light. The frequency of these warnings...

A car claims I drove into them when I was parked - how will this pan out?

I parked (engine off) in a lay-by to the side of a main road to drop off my passenger, who's 77 years old. I turned to the side to say goodbye, when he shouted to look out and I saw a car reversing at...

Is there a time limit on making an insurance claim?

My wife reversed her Vauxhall Meriva into a stationary BMW in a supermarket car park in March 2017. Very minor rub marks were left on both cars (I polished ours out). She waited until the owner came out...

My engine needs replaced - is the garage that changed the timing belt, but not water pump, at fault?

When I agreed last October to buy a Saab 9-3 TID convertible with 69,000 miles, the garage agreed to change the timing belt. The engine cut out and stopped working last week, AA discovered it was the timing...

I hit an unregistered car - will my insurance company sort it out?

I clipped a parked car trying to squeeze past in a narrow street. Exchanged details after calling at a nearby house. Only got a name and mobile phone number as he said it was sort of a courtesy car whilst...

I misfuelled my car - what steps should I take?

I have a 2013 diesel Vauxhall Insignia automatic. I accidentally misfuelled and put in just under five litres of petrol. After speaking to people in the petrol station, I filled up the remainder of the...

Will Volkswagen replace the injectors on my Volkswagen Caddy after the emissions fix?

I've only had my 2010 Volkswagen Caddy Maxi for a month and the fuel injector has gone. The van has only done 77,000 miles. I read somewhere that Volkswagen were replacing for free due to a recall. As...

Is the Triumph TR7 car a good investment?

Is the Triumph TR7 car a good investment?

Is the air quality inside a diesel car worse than a petrol car?

It is difficult to read any media article at the moment which doesn't demonise diesel engines and their effect on air quality. As a driver of a BMW 320d, bought new in good faith in 2015 (Euro5 compliant),...

What's wrong with the engine of my BMW 1 Series 1.4?

I own a BMW 118i 1.4 auto. Issue is, there is a noticeable change in engine noise and slight vibration in steering wheel between 1800 and 2000rpm. Even more so when under load, feels like it's in the wrong...

Is an automatic licence considered a full licence?

My wife, 72, has an excellent driving record over almost 50 years, but on an automatic only licence. As well as our cars, obviously automatic, she has been a named driver on our daughter's automatic car,...

A well known fault was diagnosed in my 2003 Mercedes-Benz SLK - should it be recalled?

I have a 2003 Mercedes-Benz SLK 230 auto that we've had serviced regularly at our main service centre. The last service cost £600 and, for the first time, they said there was a problem with an oil leak...

When will the petrol Ingenium engine be launched in the Land Rover Discovery Sport?

Any idea when the petrol Ingenium engine (252PS already in Jaguar F-Pace) will be launched for Land Rover Discovery Sport?

Is there a comfortable, petrol SUV that feels sporty with a good load space?

I need to find a petrol SUV with a high driving position that's good for long runs (have dodgy hip), has a sporty feel, decent size carrying capacity and kerb appeal. My searches so far have failed to...

What's the best, fun two-seater convertible or coupe?

I have up to £7000 for a fun two-seater - ideally a convertible but a coupe would be fine. It will be used for a daily seven mile commute and at weekends. It needs to be reliable, handle well, be quick...

Is there any legal requirement to have new cars serviced and maintained by the main dealer?

Is there any legal requirement to have new cars serviced and maintained by the main dealer? We have new cars which don't even appear to have service books for stamps.

The dealer knew about a fault with my car and didn't tell me - is that legal?

I just purchased a used Honda CR-V from a Honda dealer. After picking it up, I felt it had stiff steering and was concerned about safety. I have since found out that this is a characteristic of CR-V However,...

Is the Chevrolet Aveo a reliable automatic?

I've been look at the specs of small automatics and have seen the 2012 Chevrolet Aveo 1.4 auto. I don't hear you mention these very often. It's a six-gear auto and it seems they're a similar price to the...

The V5C of my new car is filled with someone else's details - how do I tax it?

I just bought a used car. I have the V5C/2 green slip but it is already filled with somebody else's name and address, plus it has an old reference number and I can't pay the tax online. How can I pay the...

What is the cause of the knocking noise and black smoke when I drive?

I have an unusual problem with my 1981 Toyota Hiace. In the six years that I've owned the car it has started burning sump oil and revving out of control on three occasions. Each time was on main roads,...

What's causing the heavy start on my Renault Megane?

I've just bought a Renault Megane 1.6 petrol. When I start the engine, it starts but loses power at first. It needs a bit of accelerating to keep the engine running. I have changed the spark plugs already,...

Has the emissions fix ruined the DSG in my Volkswagen Touran?

I took my Volkswagen Touran along for the emissions fix last Tuesday. The very next day, the car lost power at 40mph. The same thing occurred the next day and the next. On Saturday I stopped at a roundabout,...

I'm losing antifreeze but don't see any leaks - what could the problem be?

I hear a gurgling sound in the dashboard of my Volkswagen Passat and I'm losing antifreeze. I don't see any leaks. Do you know what the problem could be?

What mid-size, automatic can I get that's reliable and cheap?

I've just passed my test and would like to buy a cheap, reliable, mid-size automatic (about the same size as a new design Vauxhall Corsa as it's what I passed in). As long as the automatic gearbox is known...

Could you suggest a small, comfortable car with wide-opening doors?

I need a small, easy to drive car for my parents. They have severe back problems and need soft suspension and, ideally, wide opening doors. If it was economical that would be better - but comfort is more...

Could you offer some tips on buying a vehicle from a private seller?

I'm viewing a vehicle on Sunday and have read bits and pieces online regarding areas of concern. I've also done a background check via the gov.uk website and the AA website. Please would you be able to...

Can I change insurers whilst pursuing a grievance?

Can I change insurers whilst pursuing a grievance?

Why is the Audi Q2 2.0 not available with the TFSI engine?

I've tried to order the Audi Q2 2.0 TFSI Quattro S Tronic, but Audi tell me the quattro is unavailable with the TFSI (petrol) engine.

Should a new water pump last longer than seven months, 10,000 miles?

My Hyundai Santa Fe had a new water pump and cam belt last October. I've just been informed that the head gasket has gone as a result of the new water pump going. Should the new water pump last longer...

What first car should I get my 17 year old son?

I'm a single mum of a 17 year old boy and would like to buy him a car so he is independent and I can work more hours. I have a small budget of about £2500 - £3000 pounds at the most. What car would you...

Is it legal to sell a car with a warning light on?

I seem to have stumbled upon a whole world of hate this past week. I recently just passed my driving test and purchased my first car. The car in question was a Volvo C30 R Design. I don't know diddly about...

If my insurance won't cover the repairs on my car - can I still keep it?

My car was badly keyed and will need a complete respray but the car is only worth just over £3000 and repairs are £1800 so likely insurer will not do it. If they say no and offer me a settlement, can I...

My car went into limp mode with no warning - why has the DPF filled up so fast?

The DPF on my 2009 Jaguar XF was professionally cleaned after going from amber to red. The car had done high mileage (104,000), so I was kind of expecting it. 13,000 miles after the clean, it went straight...

A minor accident is now costing me a fortune - can you help?

My car was subject to a very minor accident whilst parked car outside my home, whilst a third party was attempting to park. The damage was very minor (possibly none to theirs and a small mark on my bumper)...

What fuel should I use in my 1963 Velocette?

What fuel should I use in my 1963 Velocette?

Is there a defeat device in my Porsche Macan as with the Volkswagen EA189 engine?

I have a 2014 Porsche Macan 3.0-litre diesel, bought new. It recorded 42mpg or better on a long run and 39mpg average on short urban runs. Porsche wrote asking for the car to have a software update for...

The garage wrote off my car - do they have to replace it to the same standard as mine?

I took my car for its MoT and while they had my car in the garage they managed to write it off. What if their insurance company offer me the book price and it's not enough to replace to the same standard...

Must I cancel my insurance when I sell my car?

Must I cancel my insurance when I sell my car?

What to buy - the Suzuki Baleno or Swift?

I've read good reports on both the Suzuki Baleno and the Suzuki Swift automatics, but I'm wondering which one of them I should buy. I believe the build quality in the Swift might be better. What do you...

Is it a dealer's duty to carry out a mileage check?

I bought a Mitsubishi L200 Barbarian in March 2016. At the time the mileage showed just over 31,000, the car came with full Mitsubishi service history that backs up the mileage throughout. I have now decided...

Should I sell a low mileage diesel or hang on to it?

I bought a new 2013 Audi A3 which has apparently not been affected by the emissions problem. I had intended to do 20,000 miles per year, but my personal circumstances changed and I have only done 20,000...

What first car do you recommend for £10,000?

I'm 17 and looking to buy a first car. My budget is £10,000 and I need it to be cheap on insurance. What do you recommend?

Why is my Renault Trafic emitting white smoke and going into limp mode?

My Renault Trafic 1.9 DCi glow plug light comes on and goes into limp mode. It also wont rev over 2000 and emits lots of white smoke from the exhaust. Can anyone help?

I was charged £430 to get overtightened wheel bolts drilled out - should the dealer compensate me?

I purchased an approved 2012 BMW X5 from main dealer in May 2015 with a two year warranty. In February 2016, the main dealer supplied and fitted new alloys under warranty. Last month, my car went to the...

Is it more fuel efficient to do less miles even if there's more stopping and starting?

I've found a route to work that is quicker, quieter and less miles. On the motorway it's 18 miles, through the town and stop/start at lights (although very quiet at that time of the morning) its only 10.5...

My car was hit and I wasn't at fault - so why has my premium increased?

My car was hit in France whilst parked in October 2016. The owner of the other car admitted full responsibility and signed a statement. The repair to my car has been paid by my insurer, less my excess....

Recently had a new clutch fitted - why does my car now keep cutting out?

I recently had new clutch fitted to my 1.4 petrol Ford Fiesta, today I have had trouble with selecting gears and the car cutting out. I'm having to pump the clutch pedal to keep the car going. What's the...

Should I worry about the DSG box on my 2007 Volkswagen Golf?

I've just purchased a 2007 Volkswagen Golf DSG. Should I worry about the DSG if the car has only covered 13,000 miles?

I was misled about the mpg and battery range on my BMW hybrid - how should I proceed?

BMW quote up to 148mpg, battery mileage up to 25 miles for my BMW 330e. I can only attain 58 mpg and battery range between 6.8 and 12 miles. I feel I have been misled badly by BMW. I would value your opinion...