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Our insurer couldn't recover repair costs after a no fault accident - is it fair they've now increased our premium? 15 Feb 2018 (Ask HJ)
My wife’s car was struck by a metal object which came from an open lorry going in the opposite direction. The damage was estimated at £1600. We contacted... -
Three and a half year old car with dmf, clutch and gearbox damage - HELP! 2 Mar 2015 (Ask HJ)
We bought our August 2011 Passat in Feb 2013, second hand from available car. It was still under warranty and we took out an extra 2 year extended... -
Why does my Land Rover Discovery 3's warranty only cover repairs up to £3000? 26 Jun 2010 (Ask HJ)
I have owned from new a Land Rover Discovery 3 which is coming up to five years old. I have taken out Land Rover's extended warranty for each of the two... -
We found fault with our car 5 days outside of the warranty - can we do anything? 17 Oct 2024 (Ask HJ)
We bought a 2013 Audi A4 from a dealer in July. The car was intended to be used by my daughter and family for the duration of her home visit from Australia... -
Problems with faulty Renault Zoe - what should I do? 20 Nov 2018 (Ask HJ)
I bought a new Renault Zoe 13 months ago. It broke down with charging problems (recovered to the dealer) six months ago and has failed three more times... -
I bought an extended warranty - why are the garage now refusing to repair my faulty car? 2 Nov 2017 (Ask HJ)
I purchased a vehicle off a garage which came with three months free warranty, but they offered a further three months for an extra £100. Without knowing,... -
I was mis-sold a Vauxhall Zafira Tourer - what do I do now? 1 Apr 2017 (Ask HJ)
I bought a Vauxhall Zafira Tourer a couple of weeks ago from an approved used Vauxhall dealer. I made it clear when I bought it that I needed to fit three... -
Can I reject a car advertised with full service history because the seller will not provide me with the service book? 7 Mar 2017 (Ask HJ)
I purchased a 2012 Vauxhall Corsa SRI (54,000 miles) on 25 February 2017. It was advertised with a full service history but when I went to go and pick... -
Do I have to pay my way out of a finance agreement on a dangerous car? 27 Jan 2017 (Ask HJ)
I have owned an Audi A6 Ultra from new since June 2014. In that time I have had a total electrical failure and 2 steering malfunctions - the latest one... -
Manufacturer contribution towards repair 27 Nov 2015 (Ask HJ)
The Volkswagen emissions scandal is going to cost them billions. Does this mean that their policy regarding contributions towards repairs is to reject... -
Shoddy service from a dealer - what should I do? 7 Aug 2014 (Ask HJ)
Three months ago I purchased a 2008 Volkswagen Scirocco with 45,000 miles on the clock. The car is a petrol mdoel and I bought it from a main dealer in... -
I want to reject my faulty new car - what can I do? 3 Mar 2014 (Ask HJ)
I took delivery of a brand new Volkswagen Polo on 9/8/2013. Within two weeks water was seen in the drivers and passenger foot wells. Also the foot well... -
Audi won't repair A4 under warranty due to modified ECU - what can I do? 11 Feb 2014 (Ask HJ)
I have an 18 month old Audi A4 2.0 TFSI with 13,000 miles on the clock. Recently the engine lost compression so I took it to a local Audi dealer and they... -
Should the dealer pay to fix my faulty 2010 Nissan Pathfinder? 7 Oct 2013 (Ask HJ)
I own a 2010 Nissan Pathfinder 2.5DCi Tekna with 41,000 miles on the clock. Recently I've had an intermittent engine light come on - this has been diagnosed... -
Audi Q5 with hidden accident history - can I demand a refund from the dealer? 25 Aug 2013 (Ask HJ)
In Sept 2012 I bought a 2010 Audi Q5 from my local dealer. When I bought the car I specifically asked if it had any history of accidents, damage or repairs;... -
Why won't my dealer help with a pre-existing fault on my Ford Focus? 18 May 2013 (Ask HJ)
At the end of March I purchased a 2005 Ford Focus 2.0TDCI with 89,000 miles from a small independent dealer in South Croydon, with a oil change thrown... -
Who should pay for this repair? 16 Feb 2013 (Ask HJ)
My car, Ford Fusion 2006 1.4 diesel, was purchased from a dealer in September 2012. I was told at the time there was a 6 months warranty for parts... -
Can I return my used Mercedes-Benz after having various problems? 11 Oct 2012 (Ask HJ)
I recently purchased a 5000 mile 2009 Mercedes-Benz SLK. After a couple of weeks whilst washing the car I noticed that the paintwork, mainly on the bonnet,... -
My Porsche Carrera 997 is suffering from serious corrosion to the brakes - is there any recourse? 18 Aug 2012 (Ask HJ)
I've just had a call from the Official Porsche Centre which is servicing my 2006 997 Carrera S. They tell me that the nipples on the brake calipers are... -
Repair taking a long time - what can I do? 12 Jul 2012 (Ask HJ)
I had an accident in my car April 13th 2012. The insurance company sent the car to Just Car Clinic for repair. They said that it would be ready the 17th...
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