I recently purchased a 5000 mile 2009 Mercedes-Benz SLK. After a couple of weeks whilst washing the car I noticed that the paintwork, mainly on the bonnet, had started to flake off. I got in touch with the garage and after three visits they agreed to sort out the problem. When we took the car in I also pointed out that the boot was leaking, which they also said they would sort.

On picking up the car they admitted to forgetting about fixing the boot so we had to book it in again, when we got the car home we noticed that not all the flaked paint work had been fixed so on returning the car for the fifth time for the boot to be fixed we pointed this out. When we eventually got our car back after two weeks in the garage they assured us that the boot was repaired and the flaked paint was due to a stone chip but, as a goodwill gesture, they had touched it up for us. On inspecting the touch up job they used what looks like white paint, when the car is a pearlescent paint. If this wasn't bad enough, the boot still leaks.

Where do I stand on trying to get a refund for the car? It has brought us nothing but misery and having to deal with this garage is becoming quite stressful.