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  The dealer knew about a fault with my car and didn't tell me - is that legal? 21 May 2017 (Ask HJ)
  I just purchased a used Honda CR-V from a Honda dealer. After picking it up, I felt it had stiff steering and was concerned about safety. I have since...
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  Water ingress mini coupe 28 Dec 2015 (Ask HJ)
  My car has been in garage since 9th Dec due to water in driver footwell . replaced door seals and tried to return to me still with water you could dip...
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  Buyer wants to take me to court after private sale 18 Sep 2014 (Ask HJ)
  I sold a used car privately that had recently undergone a new MOT. The buyer drove the car 80 miles home and has used the car for approx one month. I...
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  Can I reject my faulty new car? 14 Aug 2014 (Ask HJ)
  My brand new Mercedes-Benz E300 has suffered a number of faults with the hybrid system, braking down within three days of delivery. The car has been at...
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  Can I cancel my contract hire agreement? 5 Aug 2014 (Ask HJ)
  I took receipt of a BMW 535 M Sport three months ago. Two days after delivery the in-car computers displayed a "Vehicle Train" notice. The dealership said...
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  Stained seats - what are my rights? 18 Jul 2012 (Ask HJ)
  I have a new Seat Ibiza. Rain/water from my bag/brolly have wet the seat. It has dried but left water marks on the seating. Dealer and Seat seem to...
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  Unsatisfactory repair 16 Jun 2011 (Ask HJ)
  I bought my Jaguar in March with 3 months warranty (on invoice it just stated these words). Test drove well. Would not start when leaving the dealer...
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  We've had to fix faults on my daughter's MINI Cooper - should the dealer who sold it to us reimburse us? 2 May 2011 (Ask HJ)
  My daughter has just bought a secondhand car and has had two or three failures that she only discovered soon after buying the car. The car is an 8-year...
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  Bought a faulty used car - what are my rights? 15 Jun 2014 (Ask HJ)
  Two months ago I bought a used car for £749 - a 2005 Rover 25. It had covered 74,000 miles and was in good condition with three months left on the MoT....
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  I was mis-sold a pre-registered car, can I claim for the decrease in the vehicle's value? 13 Apr 2018 (Ask HJ)
  I bought a new Volkswagen Golf in October 2017 for my daughter. It cost £17,613 from an online broker and came with a written contract for a new car with...
• Insurance by instalments -read the small print 14 Jun 2008 (Forum)
  My stepson's insurance renewal notice from a well known chain of brokers showed the rate of interest, if paid in 10 instalments as 65.30% per annum. This is approaching the rates for Mafia loan-sharking operations (and the small print also helpfully points out "you have no right to cancel
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  What are my rights after owning a car for 9 months? 4 Sep 2016 (Ask HJ)
  I bought a car (09 plate 1.4 Vauxhall Astra) advertised through Auto Trader in November last year. In May/June I went to a trusted garage after noticing...
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  Faulty used car - what are my legal rights? 8 May 2015 (Ask HJ)
  I bought a car, which less than 2 months down the line has a ruined fuel injector and ECU. I was not expecting such an issue because the engine management...
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  Parking sensors won't work - can I ask for a refund? 8 Sep 2013 (Ask HJ)
  I bought a new Hyundai ix35 a few months ago from an authorised dealership. As part of the deal, I had front parking sensors fitted by the dealer, as they’re...
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  Moanerhome 29 Aug 2011 (Ask HJ)
  I purchased a new motorhome in March of this year, top of the range and the company’s flagship model. I have had nothing but irritating problems, including...
• Volkswagen - Consumer Rights Act 8 Jul 2017 (Forum)
  sunroofs on this model - I plan to try to negotiate with VW UK for a warranty extension on the sunroof - but my second question is whether not using the selling dealer, but using VW warranty at my local dealer, has undermined my rights under CRA as a fall-back position . I'm between
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  Car caught on fire after only having it a few hours - will this be on my insurance or the garage's? 7 Jun 2017 (Ask HJ)
  We purchased a small car, for our son's first car, from a small garage for £1500. The next day it seemed to be misfiring, so I phoned the guy. He seemed...
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  Oil consumption problems with recently purchased Audi 22 Dec 2014 (Ask HJ)
  Last week we bought a 2009 Audi A5 from a dealer. When we collected it the digital oil gauge registered as half full. Over the weekend we clocked up 100...
• I've been had. 30 Jun 2008 (Forum)
  scientist to work out who you're referring to} - do I have any consumer rights left?
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  Is this Volkswagen Golf GTi Edition 30 an import? 1 Sep 2010 (Ask HJ)
  I went to look at a 2008 57-plate Golf GTi Edition 30 yesterday. It looked like a good car, and as it was end of the month I got a good deal, as I paid...