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Poor paint finish after accident repair 6 Jan 2020 (Ask HJ)
My Mazda 6 was damaged by another vehicle in late-2017. This required a respray and the wing re-attached to the body correctly. Recently I was jet washing... -
My stolen and recovered car was repaired but has faults - what do I do? 25 Nov 2019 (Ask HJ)
My car was stolen and recovered then sent to a repair centre which had it for two months. Two days after I received it back, most of the safety electronics... -
I bought a used car from a dealer that's faulty - can I return the car or get them to fix it? 9 Apr 2019 (Ask HJ)
I bought a used car eight days ago from a used car garage and it has started to make a whine from the gearbox. I rang them up and they said you will have... -
I bought a car that I was unaware had previously been rejected as faulty - and it's now faulty again. What do I do? 16 Oct 2017 (Ask HJ)
I recently purchased a 2008 Lexus IS 250 from a dealer. It has a fault that has been diagnosed as faulty VVTI controllers (cam gears). The dealer is rejecting... -
Just bought a used car from a dealer, now discovered problems - where do I stand with getting it fixed? 4 Aug 2017 (Ask HJ)
I bought a used 2011 Ford Mondeo for £6795 from a dealer at the weekend, but only after collecting it on Tuesday have I noticed a couple of problems. Firstly,... -
Is the diagnostic check on my Jeep Patriot, as well as the repair work, covered by my dealer's three month warranty? 16 Feb 2017 (Ask HJ)
I recently bought a used Jeep Patriot from a dealer and was given a three month basic warranty from them. It developed an oil leak so I called the garage... -
My warranty does not cover my broken 2015 For Focus because the wrong oil was used - what do I do? 6 Feb 2017 (Ask HJ)
I bought a 2015 Ford Focus ST TDCi and have done 17,402 miles. It has now broken and I've been told by Ford it is not covered by warranty because the wrong... -
Kia warranty invalid due to missing records 6 Oct 2016 (Ask HJ)
We purchased a used Kia Soul three months ago. The car is 3.5 year old and we specifically bought it because of Kia's long warranty. When we brought the... -
Alfa Romeo 159 broken down after 10 days 29 Sep 2016 (Ask HJ)
I bought a 2010 Alfa Romeo 159 2.0 JTDM 10 days ago from a reputable car supermarket. On changing the water pump and cam belt, my local Alfa specialist... -
Bought a car six weeks ago but still haven't got the V5C 8 Jan 2016 (Ask HJ)
I bought a car from a used car dealer forecourt 6 weeks ago. Two weeks ago I rang the dealer as the V5C registration document had still not arrived - I... -
Warranty issues with used car 19 Oct 2015 (Ask HJ)
I bought a Freelander in Sep but less than two weeks after two wheel bearings have gone, warranty company refuse to cover costs, the garage we purchased... -
Replacement engine for four year old Volkswagen 8 Aug 2015 (Ask HJ)
I have a four year old Volkswagen people carrier bought brand new and serviced by Volkswagen. Recently it has been losing power and the dealer is charging... -
Two DPF failures in 12 months - can I take legal action? 10 Nov 2014 (Ask HJ)
I own a Vauxhall Corsavan 1.3 CDTI, which has suffered its second DPF failure in 12 months. Vauxhall informed me that the first failure was down to me... -
Broken gearbox - should the seller pay for repairs? 12 Aug 2014 (Ask HJ)
My daughter purchased a used Peugeot 3008 (2010) with 60,000 miles on the clock and full service history from a car supermarket. Yesterday it broken down... -
Blistering on Skoda alloy wheels – what should I do? 15 Apr 2014 (Ask HJ)
I own a 2013 Skoda Octavia Scout and a few weeks ago I noticed blisters on two of the alloy wheels. I returned the car to the dealer, but they said the... -
Car failed after just one month and dealer won't repair - what are my options? 13 Feb 2014 (Ask HJ)
I recently bought a used Fiat Stilo (2002) with a guaranteed mileage of 70,000. The car was sold with a three month warranty, but the dealer never gave... -
Buying a used car - how can I check for accident history? 15 Dec 2013 (Ask HJ)
I am looking at buying a used SEAT from a main dealer. I have negotiated a good deal, but the seller is some distance from where I live. The car comes... -
Bought a clocked car - can I reject it? 19 Nov 2013 (Ask HJ)
I recently bought a used Mercedes-Benz C-Class from a garage. The car was advertised with 28,000 miles on the clock, but when I checked the paperwork I... -
Bought a dud Mazda 6 - what are my options? 12 Nov 2013 (Ask HJ)
I have recently bought a used Mazda 6 from a dealer with three months warranty, but after taking it for a service with a local dealer they advised car... -
Gearbox failure on Volvo XC90 12 Nov 2013 (Ask HJ)
The transfer box on my Volvo XC90 has failed after four years and 46,000 miles. The Volvo dealer has quoted £4000 to fix the car and deny any responsibility...
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