Bought a dud Mazda 6 - what are my options? | Ask Honest John

What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Bought a dud Mazda 6 - what are my options?

I have recently bought a used Mazda 6 from a dealer with three months warranty, but after taking it for a service with a local dealer they advised car needs £4990 of work doing and is in a dangerous state.

I returned the car to the garage and asked for a refund, but was told they will not refund my money or fix the car. I have since had the car fixed by another garage, but feel ripped off. What should I do?

Asked on 12 November 2013 by Cjb1

Answered by Honest John

Obviously, there was never £4990 profit in this car for the dealer. The dealer should have taken it back and refunded your purchase price and you should have held out for that rather than had the car repaired. But if you can prove the dealer absolutely refused either to refund your money or to repair the car you have a case. Law here: www.honestjohn.co.uk/faq/consumer-rights/

Tags: legal and consumer advice technical issues

Similar questions

Paying for work that I do not want?

The garage quoted £360 for investigatory work on my Mazda 6 and now want £360 to put the car back together, advising that I cannot safely move the car without the engine being put back in. I have asked...

Axle has snapped on my four month old car - what should I do?

I bought a second-hand Dodge (2008 model) around four months ago. The car was sold with a new MoT which had an advisory foe the rear subframe (corroded but not seriously weakened). This week the axle...

New clutch needed for my MINI - is the dealer I bought it from liable?

I bought a 2009 MINI Cooper S in February. Since then I have put 1100 miles on it. About a month ago, I noticed it was making a strange screeching noise when I pulled away from a standstill. My local garage...

Related models